Requesting roadside assistance with Lyft Rewards
Lyft Rewards drivers have access to either free (Platinum and Elite) or discounted (Silver and Gold) roadside assistance through Allstate Roadside.
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Requesting roadside assistance
To request roadside assistance through Lyft Rewards in the Lyft Driver app:
- Open the main menu, then tap 'Feedback and Rewards.'
- Tap ‘Free Allstate Roadside.’
- Tap ‘Call Allstate Roadside.’
You'll connect directly with Allstate Roadside. Services offered by Allstate Roadside will also be listed in the Lyft Rewards tab.
Eligible service types
The following services are eligible for roadside assistance:
- Towing
- Winching
- Lockout service
- Fuel delivery
- Tire service
- Battery service
- Battery electric vehicle short-range charging
Service limitations
- Fuel Delivery: For fuel delivery service, the actual gas that is delivered will be paid for, in full, by the Lyft driver requesting the service.
- Tows: If the distance between pick-up and drop-off is more than five miles, the driver will have to pay for additional mileage.
- Winching: The max winch distance is 30 feet.
Usage limitations
Platinum and Elite drivers are eligible for three free roadside assistance services, per 90 days. Once the limit has been reached, Platinum drivers can only receive road assistance at the discounted rate.
Once you request a service, and it is dispatched to your location, that service will be marked as ‘used.’
If you cancel the service after dispatch or leave before the provider's arrival, it will be considered used.
Gold and Silver drivers have access to unlimited discounted services.
Express Drive renters
Express Drive renters can't call Allstate Roadside Assistance. Refer to your rental agreement for more information.