Skip to Content

    Fui cobrado incorretamente

    This page provides information about when you’ll be charged by Lyft, and how Lyft charges are calculated.
    Selecione a sua situação abaixo para ver mais detalhes:
    If you believe you were overcharged or charged in error after reviewing the following information, select 'Contact Support' below so our Support team can assist you.

    Cobrança excessiva pela minha corrida

    Here are some common reasons riders believe they were overcharged for a ride. Check to see if any of these situations may have applied to your ride:
    Preço maior do que o esperado
    Riders may see higher ride costs when there’s more demand for rides. If your upfront price was higher than expected, it might have been busier than usual.
    Rota ruim
    Drivers are encouraged to use GPS to navigate to your destination, but are allowed to take alternate routes to avoid construction, blocked roads, or heavy traffic when necessary. If you believe a more efficient route was available, let us know and we’ll review your ride.
    Cobrança pendente separada
    When you create a Lyft account, update your payment method, or request a ride, you may see a pending transaction in addition to your ride charge on your payment method. This isn't an extra charge, but a temporary authorization we use to verify your payment method. The authorization will never actually process but may show as "pending" on your bank statement.
    An authorization appears on your card or bank statement as a pending transaction. Your card issuer will typically remove it within 5-7 business days.
    Uma única cobrança para várias corridas
    Se tiver ativado a “Frequência de cobrança”, você verá uma cobrança para todas as corridas realizadas em um dia. Isso simplifica seu extrato de cobrança e, ao mesmo tempo, oferece a mesma divisão de custos para cada corrida.
    Isso inclui todas as corridas realizadas no seu perfil pessoal (incluindo bicicletas e patinetes elétricos) usando as seguintes formas de pagamento:
    • Visa
    • Mastercard
    • American Express
    • Discover
    Você pode verificar todas as cobranças acessando a aba “Pagamento” no seu app Lyft. Você verá os recibos individuais das corridas e um resumo detalhado de corridas para todas as corridas.
    Se você quiser desativar esse recurso, acesse o menu do aplicativo e toque na aba "Pagamentos".
    Toll fee
    A tarifa final da corrida que você vê no app inclui tarifas de pedágio, que são precificadas com base no sistema de cobrança eletrônica local. Segue uma lista dos pedágios dos EUA cobrados do passageiro. Note que a Lyft se reserva o direito de aplicar às tarifas do passageiro pedágios que talvez não estejam identificados nessa lista.
    Taxa de serviço
    Added on a per-ride basis, the Service Fee helps support the Lyft Platform and related services, including a broad spectrum of operating costs and safety measures like insurance and background checks.
    Taxa por danos
    If you or a member of your group causes physical or cosmetic damage to the interior or exterior of your driver's car, we'll assess a damage fee and charge your default payment method.

    Paguei por uma corrida que não fiz

    Here are a few reasons you might see a charge from Lyft. Check to see if any of these situations may apply to you:
    Autorização temporária
    You may see a pending transaction on your bank statement. This can happen when you request a ride or update your payment information.
    This isn't a charge – it’s a temporary authorization we use to verify your payment method. It may take 5 - 7 business days for your bank to remove the temporary authorization from your bank statement.
    A corrida começou sem mim
    If a driver started a ride without you, or you believe a different rider took your Lyft ride, let us know by selecting 'Contact Support' below and we'll investigate.
    Corrida de um parente ou amigo
    If you’ve ever logged in to your account on a friend or family member’s phone, they may still be logged in and could request rides using your account.
    We recommend checking with family and friends before contacting us. Once you notify us of suspicious activity, we may need to lock your account for some time while we investigate for you.

    Taxa de cancelamento ou não comparecimento

    To compensate your driver for their time and gas, we'll apply a cancellation fee in specific situations.

    O crédito ou o desconto não foi aplicado

    Any valid ride discounts or Lyft credits on your account are automatically applied to eligible rides. See the ‘Rewards’ tab of your Lyft app to check for limitations and expiration dates.

    Ainda precisa de ajuda?