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    Informações para motoristas sobre aeroportos do Colorado

    Para garantir uma experiência tranquila para você e seus passageiros no aeroporto, consulte as regras abaixo. Toque nos links e vá direto para as instruções detalhadas de cada seção:

    The following information applies to all airports:

    Os funcionários do aeroporto emitirão multas administrativas para os motoristas que não seguirem as normas. Você é responsável pelo pagamento de qualquer multa que receber por violar as normas e regulamentos do aeroporto.
    Lyft emblem
    • Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides.
    • Se você estiver fazendo uma corrida não relacionada ao Lyft no aeroporto, remova seu emblema antes de entrar no perímetro do aeroporto.
    • Se você acabou de receber a aprovação para dirigir, receberá seu emblema da Lyft em breve. Se não recebeu um ou precisa de um novo, faça o pedido pelo Painel. Enquanto aguarda, você pode imprimir um emblema temporário.
    Conduct at the airport
    • Não pare ou encoste o carro nas faixas de pedestres.
    • Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
    • Siga sempre as orientações dos funcionários do aeroporto.
    • Se houver qualquer problema, como uma multa regulamentar, entre em contato com nossa equipe de Suporte. Estamos aqui 24 horas para ajudar você.
    Waybill

    Permitted Airports

    Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport. Lyft is available at the following airports in Colorado:
    Aspen Pitkin County Airport (ASE)
    Onde aguardar solicitações:
    • Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue.
    • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
    • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
    • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
    • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
    • You can view your place in line in the app. Learn how to view your position in the queue here.
    Pontos de encontro:
    • Pegue os passageiros no setor de desembarque (imagem acima).
    • Quando for pegar um passageiro, não espere nem faça a volta no aeroporto se ele estiver atrasado. Vá para a área de espera e aguarde lá.
    Desembarques:
    • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
    • Do not wait at the airport terminal after drop-off. If you'd like to wait for airport requests, head to the staging area.
    Colorado Springs Airport (COS)
    Onde aguardar solicitações:
    • Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue.
    • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
    • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
    • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
    • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
    • You can view your place in line in the app. Learn how to view your position in the queue here.
    Pontos de encontro:
    • Pegue os passageiros na área de TNC do setor de desembarque (imagem acima) na companhia área de escolha do passageiro.
      • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
    • Quando for pegar um passageiro, não espere nem faça a volta no aeroporto se ele estiver atrasado. Vá para a área de espera e aguarde lá.
    • Incentivo para corridas curtas: se receber uma solicitação de corrida curta após esperar na fila do aeroporto, você poderá se qualificar para uma posição melhor na fila depois que o passageiro desembarcar. Depois do desembarque, você receberá um SMS informando que pode optar por voltar para a área de espera com um lugar preferencial na fila. Vale lembrar que se você fizer uma corrida antes de voltar para a área de espera talvez ainda seja possível qualificar-se para um lugar preferencial na fila.
    Desembarques:
    • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
    • Do not wait at the airport terminal after drop-off. If you'd like to wait for airport requests, head to the staging area.
    Denver International Airport (DEN)
    Denver Airport will be undergoing construction for the next 3 years. Keep up to date on current closures that might impact your pick-up, drop-off or route navigation by clicking here.
    Onde aguardar solicitações:
    • Aguarde na área de espera indicada. Somente motoristas que estiverem na <a href="https://goo.gl/maps/skQa9KWVeNszro74A">Área de espera para TNC</a> serão adicionados à fila.
      • Vira à direita depois de passar os táxis e siga essa faixa até chegar à área de estacionamento, do lado de fora do prédio do estacionamento comercial.
    • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
    • You can view your place in line in the app. Learn how to view your position in the queue here.
    • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
    • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
    Pontos de encontro:
    • Pick up passengers from Level 5 at Island 5 as illustrated above just past the crew shuttle pick.
      • Pegue os passageiros do Terminal Leste ou Oeste no Nível 5, Ilha 5, logo após o ponto de embarque do shuttle de tripulação, nas Zonas D e E, como ilustrado acima."
      • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
    • Do not pick up passengers as the terminal curb. The airport will give you a ticket for doing this.
    • Please watch this video to see detailed turn-by-turn instructions on how to access the pickup & drop-off locations.
    • Drivers will need to pass through a physical gate arm in order to access the pickup point (labeled as "Access Gate" above).
      • Ao aproximar-se do terminal, siga a faixa de veículos comerciais. Pressione o botão no portão para receber ajuda.
    • When exiting each terminal there are two exit lanes:
      • The left lane exits the terminal
      • A faixa direita dá a volta no outro terminal.
      • Remember, traffic to your right has the right-of-way when exiting Island 5.
    • Do not pick up or passengers on Levels 4 or 6.
    • Corrida imediata é um recurso que permite que você seja combinado a passageiros adicionais logo antes ou depois de concluir um desembarque. Isso significa que você poderá receber uma solicitação de corrida até dois minutos depois de um passageiro desembarcar, sem ter que retornar para a área de espera.
    • Curbside Waiting: While waiting for requests, you may receive an in-app notification directing you to head toward the terminal. While en route, you may receive a ride request. If you do not, you are permitted to wait at the curb until you are matched to a rider. The designated waiting area at both terminals is between spots D and E of traffic island 5. (All drivers looking to do an airport ride should still start at the staging area. Do not go straight to the curb unless directed to do so by the app)
    • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
    Desembarques:
    • Drop off passengers on Level 5 at the passenger’s carrier of choice at the curb of the terminal or on Island 5.
    • Please watch this video to see detailed turn-by-turn instructions on how to access the pickup & drop-off locations.
    • Do not drop off passengers on Levels 4 or 6
    • Não aguarde no terminal do aeroporto após o desembarque do passageiro do seu veículo. Se você deseja aceitar solicitações adicionais de viagem, vá para a área de espera.
    Regras adicionais do aeroporto DEN:
    • Obey all traffic laws and posted signs.
    • Follow instructions from all City and County Denver officials.
    • Não estacione do lado de nenhuma via, inclusive da Pena Blvd.
    • Do not make a U-turn at any intersection.
    • Do not drive on non-paved areas at any time.
    • Entre na área de espera apenas pela entrada indicada.
    • Only park in marked spaces while in the lot. There is no parking in the middle of the roadway or thruway, blocking cars in.
    • Se todas as vagas de estacionamento estiverem ocupadas, você deve sair do local.
    • When the lot is closed, please leave until the lot reopens.
    • Do not throw trash in the parking lot. Please use designated trash bins.
    • Display your Lyft emblem at all times while at the airport or staging area. Failure to display your Lyft emblem may result in a citation from airport authorities.
    • Loitering in the terminal area is a violation of airport regulation. Idling at the curb or Island 5 is prohibited and may result in a citation from airport authorities.
    Westin Hotel at DEN
    Follow the guidelines below when giving rides to and from the Westin Hotel at DEN.
    Para entrar:
      1. Siga as placas para o terminal oeste e o estacionamento.
      2. Permaneça na faixa da direita e vire à direita na placa de "check-in/manobrista do hotel"
      3. Dirija à direita em direção à placa Westin e prossiga até o manobrista.
      4. Take a right into the valet area.
      5. Pick up or drop off your passenger.
      To Exit:
        1. Pick up or drop off your passenger.
        2. Exit the Valet area to the right.
        3. Vire à direita na placa de pare.
        4. Take the roadway eastbound underneath the Transit Center.
        5. Fique à direita no fim da rodovia para pegar o sentido sul.
        6. Prossiga até a Pena Boulevard para sair.
        Durango-La Plata County Airport (DRO)
        Onde aguardar solicitações:
        • Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue.
        • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
        • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
        • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
        • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
        • You can view your place in line in the app. Learn how to view your position in the queue here.
        Pontos de encontro:
        • Pegue os passageiros no setor de desembarque (imagem acima).
        • Quando for pegar um passageiro, não espere nem faça a volta no aeroporto se ele estiver atrasado. Vá para a área de espera e aguarde lá.
        Desembarques:
        • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
        • Do not wait at the airport terminal after drop-off. If you'd like to wait for airport requests, head to the staging area.
        Yampa Valley Regional Airport (HDN)
        Onde aguardar solicitações:
        • Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue.
        • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
        • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
        • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
        • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
        • You can view your place in line in the app. Learn how to view your position in the queue here.
        Pontos de encontro:
        • Pegue os passageiros no lado leste do terminal, conforme a imagem acima.
          • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
        • Quando for pegar um passageiro, não espere nem faça a volta no aeroporto se ele estiver atrasado. Vá para a área de espera e aguarde lá.
        • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
        Desembarques:
        • Drop off passengers from the east end of the terminal as pictured above.
        • Do not wait at the airport terminal after drop-off. If you'd like to wait for airport requests, head to the staging area.
        All Other Permitted Airports
        The rules below for pickups and drop-offs apply to the following airports:
        • Grand Junction Regional Airport | GJT
        • Pueblo Memorial Airport | PUB
        • Steamboat Springs Airport | SBS
        • Telluride Regional Airport | TEX
        Pontos de encontro:
        • Pick up passengers from Arrivals, at your passenger’s carrier of choice.
        • Do not wait or circle back at the airport if the passenger is delayed when picking up.
        Desembarques:
        • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
        • Do not wait at the airport terminal or accept additional ride requests after drop-off.

        Prohibited airports

        Nos aeroportos do Colorado diferentes dos mencionados acima, as operações estão proibidas no momento, inclusive partidas e chegadas. Isso inclui, entre outros, todos os aeroportos da lista abaixo:
        • Montrose Regional Airport (MTJ)
        How to redirect a prohibited airport request
        Se for proibido pegar passageiros no aeroporto da cidade, o aplicativo não permitirá solicitações de corridas no aeroporto. Se o passageiro mover o marcador para um local fora do perímetro do aeroporto e pedir para você ir buscá-lo no aeroporto, diga que você não tem autorização para fazer isso e que ele deve procurar outro meio de transporte.
        Drop-offs can be trickier. If a passenger asks you to take them to a prohibited airport, here are some tips on how to make the conversation go smoothly:
        1. Ofereça para levá-los a um destino nas proximidades.
        2. Peça desculpas e cancele a corrida. Está preocupado com a sua taxa de aceitação ou cancelamento? Fale conosco e vamos remover essa corrida do resumo diário.

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