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    Informações para motoristas sobre aeroportos de Massachusetts

    Para garantir uma experiência tranquila para você e seus passageiros no aeroporto, consulte as regras abaixo. Toque nos links e vá direto para as instruções detalhadas de cada seção:

    The following information applies to all airports:

    Os funcionários do aeroporto emitirão multas administrativas para os motoristas que não seguirem as normas. Você é responsável pelo pagamento de qualquer multa que receber por violar as normas e regulamentos do aeroporto.
    Lyft emblem
    • Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides.
    • Se você estiver fazendo uma corrida não relacionada ao Lyft no aeroporto, remova seu emblema antes de entrar no perímetro do aeroporto.
    • Se você acabou de receber a aprovação para dirigir, receberá seu emblema da Lyft em breve. Se não recebeu um ou precisa de um novo, faça o pedido pelo Painel. Enquanto aguarda, você pode imprimir um emblema temporário.
    Conduct at the airport
    • Não pare ou encoste o carro nas faixas de pedestres.
    • Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
    • Siga sempre as orientações dos funcionários do aeroporto.
    • Se houver qualquer problema, como uma multa regulamentar, entre em contato com nossa equipe de Suporte. Estamos aqui 24 horas para ajudar você.
    Waybill

    Permitted Airports

    Motoristas da plataforma Lyft têm como obrigação conhecer e seguir todas as normas aeroportuárias para evitar multas administrativas do aeroporto. O Lyft está disponível nos seguintes aeroportos de Massachusetts:
    Boston Logan International Airport (BOS)
    You are only allowed to pick up passengers if you have received a Massachusetts Background Check Clearance Certificate from the Department of Public Utilities (DPU). Click here to learn more.
    Onde aguardar solicitações:
    • Wait in the designated staging area. Only drivers within the designated staging area are added to the queue.
    • Drivers must be logged into driver mode and in the queue while waiting in the staging area. Failure to be in driver mode while in the staging area is considered loitering and is subject to citations from airport authority.
    • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
    • Bathrooms are available in the staging lot. Men's restrooms are freely accessible without a code. Women's restrooms will need a code to access. You may ask any Lyft employee on site in the Support Van (M-F 11am - 6pm) or any MassPort employee on site for the 4-digit code to enter the bathroom.
    • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
    • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
    • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
    • You can view your place in line in the app. Learn how to view your position in the queue here.
    Pontos de encontro:
    • Beginning 12/09/2019, pickups for All Terminals will move to the pickup zones in the Central Garages as pictured above.
      • Terminal A & E pickups will occur in Central Garage (West). Enter from the northeast entrance and follow the described route here.
      • Terminal C & B pickups will occur in Central Garage. Enter from the northwest entrance and follow the described route here.
      • For more details on the upcoming changes at BOS airport throughout the Fall of 2019, please visit this page.
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
    • Accessibility Accommodation: Riders with accessibility needs will continue to request pickups directly from the curb at all terminals. If you receive a request that says "Logan Airport Terminal A/B/C/E" please proceed directly to Arrivals curbside at that terminal to meet your rider. You do not need to (and should not) ask your rider if they have accessibility needs. As long as the app directs you to the curbside pickup spot, you are permitted to pick up there.
    • Do not pick up passengers at the curbside terminal entrance.
    • Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging area and wait there.
    • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You’ll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
    Desembarques:
    • Beginning 12/09/2019, from the hours of 4:00am - 10:00am, drop-offs for all passengers going to Terminals A, B & E will move to the arrivals level for each terminal (Terminal C always drops off in the garage).
    • Beginning 12/09/2019, from the hours of 10:00am - 4:00am, drop-offs for all passengers will move to the designated drop-off zones in the central garage.
    • Do not wait at the airport terminal or accept additional ride requests after drop-off. Instead, proceed to the staging area.
    Certidão negativa de antecedentes criminais de Massachusetts:
    • In order to pick up at BOS airport, you must receive a Massachusetts Background Check Clearance Certificate from the Department of Public Utilities (DPU). Click here to learn more.
    • Important note: You must have a digital (located in your inbox after you have received an email from the DPU) or printed version of your certificate with you at all times while on airport property. Failure to have your certificate when approached by an officer could result in a fine.
    • You may reach out to the DPU by filling out the following form on the agency’s website: Ask the TNC Division your rideshare questions.
    Boston Airport Rules Acknowledgement:
    • Drivers on the Lyft platform are responsible for knowing the Boston Logan Airport rules and regulations; and training materials prior to operating there. To certify that you understand the requirements for operating at the airport, access and complete your acknowledgement within the Lyft app.
    Additional rules:
    • Your trunk must be open at all times while on the TNC stand waiting for your passenger.
    • You must have your Background Check Clearance Certificate ($500 fine).
    • You cannot commit any disorderly, obscene, threatening, indecent, violent, or unlawful act, or threaten any person at Boston Logan Airport ($500 fine).
    • Você não deve cometer nenhum ato que possa colocar em risco alguma pessoa ou propriedade do Boston Logan Airport (multa de US$ 500).
    • You may not solicit, accept, arrange, or provide transportation outside of the app or solicit hails from a person ($200 fine).
    • Você deve exibir dois emblemas de programação visual do Lyft — um no para-brisa dianteiro, e outro no para-brisa traseiro do seu veículo. Você pode receber uma multa de US$ 200 se não exibir os dois emblemas. Se você precisar de novos emblemas, entre em contato conosco ou imprima seus próprios emblemas temporários.
    • Você deve pegar os passageiros nas áreas de ponto de encontro do aeroporto indicadas para TNC/corridas por app; veja o mapa acima (multa de US$ 200).
    • You must be in the airport designated staging area to receive requests. See instructions and map above. Lyft will not send ride requests outside the lot ($100 fine).
    • You must follow the airport designated routes to passenger pickup zones; see above for details ($100 fine).
    • Você não deve ficar parado fora do seu veículo sem autorização (multa de US$ 100).
    • Do not litter in the staging area.
    • Do not leave your vehicle unattended in the staging area.
    Other pickup areas:
    You may be sent to pick up passengers from the following locations while waiting in the airport queue in the staging area — do not use these locations to wait for ride requests. Click here to see a map of the pickup locations listed below.
    • Hilton Boston Logan Airport Hotel Pickup Area: 1 Hotel Dr, Boston, MA 02128
    • Hyatt Regency Boston Harbor Hotel Pickup Area: 101 Harborside Drive, MA 02128
    • Embassy Suites at Logan Airport Hotel Pickup Area: 207 Porter Street, MA 02128
    • Signature Flight Support (General Aviation) Pickup Area: 240 Prescott Street, MA 02128
    • Rental Car Center Pickup Area: Far side of Rental Car Center on the right
    Nantucket Memorial Airport (ACK)
    Pontos de encontro:
    • Pick up passengers from the parking lot directly across from the terminal (pictured above).
    • Do not wait or circle back at the airport if the passenger is delayed when picking up. ACK requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
    Desembarques:
    • Drop off passengers at Departures, at the passenger's carrier of choice.
    • Do not wait at the airport terminal or accept additional ride requests after drop-off.
    All Other Permitted Airports
    The rules below for pickups and drop-offs apply to the following airports:
    • Provincetown Airport | PVC
    • Worcester Regional | ORH
    Pontos de encontro:
    • Pick up passengers from Arrivals, at your passenger’s carrier of choice.
    • Do not wait or circle back at the airport if the passenger is delayed when picking up.
    Desembarques:
    • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
    • Não aguarde no terminal do aeroporto após o desembarque do passageiro do seu veículo.

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