We know it’s important to get alerts and notifications. If you’re not hearing these alerts, you may need to change your device’s settings.
Problemas de som são difíceis de resolver por e-mail ou telefone, pois as configurações do dispositivo e dos sistemas operacionais mudam frequentemente. Recomendamos visitar a equipe de suporte da sua operadora para resolver os problemas de som que tiver.
The options below are found in Settings, then ‘Sounds and Notifications.’
System sound: Go to ‘Raise ‘Ringtone,’ then ‘Media’ and ‘Notifications.’ Use ‘System’ to adjust volume settings.
Sound mode: Use ‘Sound mode,’ then ‘Select Sound.’
Do not disturb: Make sure all boxes are unchecked for ‘Do not disturb.’
Notifications on Lock screen: Go to ‘Notifications on Lock screen,’ then toggle ‘Show content’ on.
App settings: In ‘Application Notifications,’ look for ‘Lyft.’ Then, activate all notification options.
As opções abaixo se encontram em Configurações.
Sound Mode: Go to ‘Sounds and Vibration.’ Make sure Sound Mode isn’t toggled to ‘Mute.’
Volume: Go to ‘Sounds and Vibration,’ then ‘Volume.’ Check the volume levels for ‘Ringtone,’ ‘Media,’ ‘Notifications,’ and ‘System’ to adjust as needed.
Do not disturb: Go to ‘Sounds and Vibration’ then ‘Do not disturb.’ Make sure all boxes are unchecked.
App Notifications: Go to ‘Notifications,’ then ‘Lyft.’ Turn notifications on.
Advanced App Notifications: Go to ‘Notification,’ then ‘Advanced.’ Look for ‘Lyft,’ then select ‘Allow notification’ and toggle ‘Set as Priority’ on. Toggle ‘Show Silently’ off.
App Display: Go to ‘Applications,’ then ‘Lyft’ and ‘Advanced.’ Make sure ‘Apps that can appear on top’ is toggled on.
Having your car and phone connected by Bluetooth alone may cause issues depending on your device’s service provider. Try temporarily turning off Bluetooth to see if the sound restores.
For Android users who want to turn off Bluetooth, go to ‘Connections' and ‘Bluetooth.’ Then, toggle Bluetooth off.
If your sound works after turning off Bluetooth, you may need to reset the connection to your Bluetooth devices.
Lyft is designed to provide voice notifications in English.
If you’re hearing notifications in a different language, check your device’s language and navigation language settings.