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    Acessibilidade no aplicativo e no site da Lyft

    At Lyft, we’re passionate about creating a community that celebrates our differences and supporting a platform that can be used by everyone.
    To ensure our platform achieves and maintains inclusive principles, our design team focuses on building accessibility into each new feature from the start. All product updates are tested to be compatible with screen readers, inverted colors, touch accommodations, and the like.
    The Lyft app has many features that help riders and drivers with disabilities use our platform, as well as information on how drivers and riders can help each other. After all, our mission is to improve people’s lives with the world’s best transportation.
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    Accessibility and anti-discrimination policies

    Levamos a inclusão a sério. Leia mais sobre nossas políticas aqui:

    Resources for riders with disabilities

    Riders who use wheelchairs
    You can enable ‘Access Mode’ in our app and in certain markets, you will be paired with drivers/vehicles that can accommodate full-sized, non-foldable wheelchairs.
    Se esse recurso ainda não estiver disponível em sua área, enviaremos informações sobre serviços locais que serão enviadas diretamente para você por mensagem de texto.
    Drivers are required by law and Lyft’s policy to transport riders who use foldable mobility devices. Drivers are required to assist riders in the storage of their mobility devices, unless physically unable to do so.
    Riders who are blind or low-vision
    Our app is fully compatible with both VoiceOver for iOS and Google TalkBack.
    VoiceOver tutorials
    TalkBack tutorials
    Riders with service animals
    All service animals are welcome to ride with Lyft and as a passenger, you do not need to show any proof that your accompanying animal is a service animal.
    Do you need to report a problem related to a service animal? Call the Service Animal Hotline at 1-844-554-1297 and we’ll assist you.

    Resources for drivers with disabilities

    Drivers who are hard of hearing
    If you’re a driver who is deaf or hard of hearing, you can self-identify in the Lyft app and we will send a message to your passengers letting them know. If they need to contact you they’ll know right away to use text rather than a phone call. You can read more about this feature below.
    Drivers who use wheelchairs
    Drivers with wheelchairs are encouraged to take full advantage of driving with Lyft. For some tips and tricks, see the full article on our Wheelchair Policy.

    Como ajudar passageiros com deficiência

    Lyft was created to foster a diverse and welcoming community for all types of people. If you’re unsure how you can accommodate those with disabilities, you can watch this video below for a quick guide.

    What you can do to help

    As deficiências vêm em muitas formas, mas cada pessoa é única e independente. É importante que você pergunte o que você pode fazer para ajudar, antes de presumir qualquer coisa, e que sempre ouça atentamente quaisquer instruções ou pedidos.
    Wheelchair users
    Along with foldable or non-foldable wheelchairs, riders may require assistance with the following mobility devices:
    • Andador dobrável
    • Patinete elétrico dobrável
    • Bengalas, muletas e outros dispositivos auxiliares menores
    Coordinate a safe loading zone that won’t obstruct traffic. Many passengers with manual wheelchairs don’t require assistance, so consider asking the passenger, “Is there any way I can assist you?”
    Se a resposta for sim, deixe primeiro que eles mostrem o que fazer. A assistência nem sempre exige que você levante o passageiro. Eles conhecem melhor as próprias necessidades e pedirão para segurar a porta aberta ou outra forma de ajuda.
    Blind or low-vision riders
    If your passenger is blind or low-vision, try to pull up close to the curb and in line with where they are standing if possible.
    Offer an arm to guide the passenger to the car, but don’t touch the passenger without asking.
    When you drop them off, ask if there is anything they might need help with. They might ask you to line the car up to the building they’re going to or guide them to the door if you can.
    Passageiros surdos ou deficientes auditivos
    Every passenger who is deaf or hard of hearing will have different communication needs.
    Alguns passageiros podem optar por escrever em um bloco de notas ou enviar uma mensagem de texto para se comunicarem ou usar linguagem de sinais, ou gestos. Seu passageiro pode fazer leitura labial ou optar por falar.
    No matter the method, follow your passenger’s lead when it comes to communicating.
    Como de costume com qualquer passageiro, é importante recebê-lo e confirmar seu nome e destino antes de começar a corrida.
    Consulte também:

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