Whether you’re a driver or a passenger, it’s important your email is updated and verified so we can send you receipts, alerts, and notifications. Here are the most common reasons and fixes if you're not receiving receipts or emails.
If you’re not getting our emails, follow these steps.
Make sure your email address is correct. We may be sending emails to an old or incorrect email address. Update your account’s email address in the app’s 'Settings' tab.
Search all messages in your inbox. Emails sometimes get lost in inboxes. In your inbox, search for phrases like "Lyft," "ride receipt,” "summary,” or words related to the email you're looking for.
Check your spam and other filters. It's possible your email provider mistakenly sent our messages to your spam or junk folder. To avoid this, remove Lyft messages from your spam list.
Update your address book. Add emails that end in @lyftmail.com, @lyft.com, and @lyft.zendesk.com to your address book.
If you have other filters or routing rules in your email account that may have sorted Lyft emails elsewhere, check those too.
Additional troubleshooting tips
If you're still not receiving emails from Lyft, see if any of the following might apply to you:
Outdated or misspelled email
You may be checking a different email address than the one we have on file, or the address may be misspelled (we often see typos like ".con" instead ".com"). Check the 'Settings' tab of your app to see your account's email address. Tap the email address to edit it, then tap 'Save' in the top right.
For security reasons, we'll send you a verification email.
Your receipts may be filtered, buried, or marked as spam. You may need to change your email settings to make sure receipts are being sent to your inbox.
Search "Lyft" in your email's search bar if you can't find receipts in your spam folder. Sometimes receipts get buried with your other email messages.
If you think you manually unsubscribed from our emails and want to reverse it, select 'Contact Support' below.
Payment info not submitted
We don't send ride receipts until you've submitted your payment info. Add this info in the app's 'Payment' tab.
If you haven't paid for a ride yet, it may take 24 hours before we send a receipt. This is also true for rides in the 'Ride history' tab.
If you've checked all the above options and still can't find your ride receipts, tap 'Contact Support' below so we can investigate.
You can export your ride receipts to the email address on your Lyft profile. Go to the ‘Ride History’ tab of your Lyft app. For iOS, tap ‘Export’ in the top right corner; for Android, tap the download icon. From there, select all of the rides you wish to export. Once you export them, you will receive a “Ride Report” email with a receipt for all of the selected rides.
How to unsubscribe from promotional emails
If you're receiving unwanted promotional emails from Lyft, select the 'unsubscribe' link at the bottom of the email. Changes may take 10 business days to take effect.
Please note that you cannot unsubscribe from transactional emails such as ride receipts and support messages.