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Georgia airport information for drivers

To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed instructions on each section:
The following information applies to all airports:
Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.
Note: The time you spend waiting in an airport queue won’t be counted towards the 12-hour limit.
Lyft emblem
  1. Keep your Lyft emblem displayed and visible at all times while giving Lyft rides.
  2. If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.
  3. If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, order one in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.
Image of the Lyft emblem.
Conduct at the airport
  1. Do not stop or pull over in crosswalks.
  2. Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
  3. Always follow instructions given by airport personnel.
  4. If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.
Waybill
Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.
Permitted Airports
Lyft is available at the following airports in Georgia. Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport.
Tap each airport name for detailed instructions:
Atlanta Hartsfield-Jackson International Airport (ATL)
Effective 01/01/2024: As a Lyft driver, you are only allowed to pick up at ATL airport if your vehicle’s age is 2014 or newer, and you have the 2024 green colored airport placard. If your vehicle is 2013 or older, you can continue dropping off passengers at ATL as usual, but you can't enter the staging lot or pickup queue. Entering the staging lot or pickup queue with a vehicle that is 2013 or older may result in deactivation.
ATL Airport will issue citations to drivers who do not follow these rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.
Map of ATL airport detailing staging area and Livery Staging Area.
Failure to follow these guidelines may result in a citation and/or suspension from rideshare at the airport.
Waiting for requests:
  1. Head back to the staging area if a passenger cancels on you. Passenger cancellations will not affect your place in the queue. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
    1. You may see multiple airport staging lots in the app. You can choose any available lots and it won't affect your place in the queue. The app will show how many drivers are waiting in each staging lot.
  3. Follow instructions from Airport Security personnel and do not attempt to evade personnel if a citation is being issued.
  4. Ensure Lyft decals are placed on both the front and back of your vehicle and your airport placard is clearly visible on your rearview mirror.
  5. Don't wait anywhere but in the designated staging area pictured above. Drivers outside the designated staging area will not be added to the queue. TNC drivers will only be added to the queue once they are in the designated rideshare TNC staging area.
  6. If you exit the staging area or log out of driver mode, you'll lose your spot in the queue. The queue is first in-first out. Your physical location within the staging area does not affect your spot in the queue.
  7. Don't enter the rideshare assembly lot with limousine or livery plates, as it may result in a fine from the airport. Black Car Drivers in vehicles with limousine or livery plates will only be added to the queue once they are in the designated Black Car staging area. Livery drivers should open their Lyft app once at the airport to see the geofenced waiting queue area to give a ride.
  8. Don't enter the staging area from 3am - 4am, since that is when staging lot cleaning occurs. Please vacate the staging area during this time.
  9. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  10. To learn how to view your place in the driver queue, follow this link.
Map of the Atlanta Hartsfield-Jackson International Airport (ATL) detailing pickup and dropoff locations.
This image is a map of the ATL airport. It includes pickup and drop-off areas.
Pickups:
  1. DO
    1. Pick up passengers from the designated Rideshare pickup area, located at the North Economy Parking lot, at any time. If the designated Rideshare pickup area is temporarily unavailable for any reason, passengers may be picked up at the lower Arrivals level of either terminal.
    2. Use the designated Rideshare entrance lanes for access to the pick-up location at the North Economy Parking lot, where it is not required to pull a parking ticket.
    3. For international terminal pickups, please pickup at the arrivals terminal.
    4. Ensure your airport hangtag is clearly displayed on your rearview mirror and both Lyft decals are clearly visible on the front and back of your vehicle, prior to entering the staging area or pickup area.
  3. DO NOT...
    1. Pickup passengers anywhere except the designated pickup area in the North Economy lot.
    2. Wait for your passenger curbside if a passenger is delayed. Airport security will issue citations to drivers that wait curbside for delayed passengers. If your passenger is delayed, please circle back or wait in the staging lot until your passenger is ready to be picked up.
    3. Enter the designated pickup area unless you are picking up a passenger, as this area is active loading only and those found parking here will be issued a citation.
    4. Circle the airport or wait in the terminal area for a rematch ride, as airport authorities may issue citations. Rematch is a feature that enables you to be matched with additional passengers shortly before or after completing a drop off. This means you can receive a ride request shortly after dropping off a passenger without returning to the assignment area.
    5. Wait for ride requests anywhere except the designated staging lot. Soliciting is not permitted on airport property and may result in a ban from our platform as well as the airport.
Drop-offs:
  1. DO 
    1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
    2. Use lower or upper levels for dropoffs as requested by your passenger
  3. DO NOT...
    1. Wait at the airport terminal after drop-off. If you'd like to accept additional airport requests, proceed to the staging area to avoid citations.
Airport Placard
  1. In addition to your Lyft emblem, you are required to display an airport placard in your vehicle when giving rides at ATL airport.
  2. In order to receive your ATL Placard, your vehicle age must be 2013 or newer. If you've just been approved to drive, you should receive your placard shortly.
  3. Place the placard and emblems as depicted in the below diagram. Don’t forget the emblem on the rear window as well.
To order a placard:
  1. Open ‘Vehicles and Devices’ in the driver app.
  2. Tap ‘Order Airport Placard.’
  3. Tap ‘Request Your Placard.’
  4. Fill out the applicable information.
Example image of ATL Airport Placard placement. Image shows it hanging from the rearview mirror, while the Lyft emblem is placed in the lower corner of windshield on passenger side.
Augusta Regional Airport (AGS)
This image is a map of the AGS airport. It includes staging lot, pickup, and drop-off areas.
Failure to follow these guidelines may result in a citation and suspension from rideshare at the airport.
Waiting for requests:
  1. DO NOT
    1. Wait anywhere but in one of the two designated staging areas pictured above. Drivers outside the designated staging areas will not be added to the queue.
    2. Exit the staging areas or log out of driver mode, as you will lose your spot in the queue. The queue is first in-first out and the driver who has been waiting within the staging areas in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue.
    3. Enter the staging areas or airport property without Lyft decals on both the front and back of your vehicle.
    4. Remain on airport property if the staging areas are full. You may not wait for requests anywhere else on airport property and you may NOT double park in the staging lots when at capacity. Violators will be issued a citation.
    5. Cancel or miss rider requests, as they will affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue. To learn how to view your place in the driver queue follow this link.
  3. DO
    1. Head back to the staging areas if a passenger cancels on you. Passenger cancellations will not affect your place in the queue. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
    2. Follow instructions from Airport Security personnel and do not attempt to evade personnel if a citation is being issued.
    3. Ensure Lyft decals are placed on both the front and back of your vehicle.
Pickups:
  1. DO NOT
    1. Wait for your passenger curbside if a passenger is delayed as it may result in a citation. Airport security does not allow drivers to wait curbside longer than a minute for delayed passengers. If your passenger is delayed, please circle back or wait in the staging lot until your passenger is ready to be picked up.
    2. Recirculate or wait in the terminal area for a rematch, as airport authorities may issue citations. Rematch is a feature that enables you to be matched with additional passengers shortly before or after completing a drop off. This means you can receive a ride request shortly after dropping off a passenger without returning to the assignment area.
    3. Wait for ride requests anywhere but in the designated staging lots. Soliciting is not permitted on airport property and may result in a ban from our platform as well as the airport.
  3. DO
    1. Pick up passengers from Arrivals, at your passenger’s carrier of choice.
    2. Make sure you have both gone to the pin's location and are at the correct level and terminal of the airport, if you’re having trouble finding your passenger. The Lyft app moves the passenger's pin to an approved pickup area, which should help mitigate any issues locating each other.
    3. Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive a message after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drop-offs:
  1. DO NOT
    1. Wait at the airport terminal after drop-off. If you'd like to accept additional airport requests, proceed to the staging areas to avoid citations.
  3. DO 
    1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
Brunswick Golden Isles Airport (BQK)
This image is a map of the BQK airport. It includes staging lot, pickup, and drop-off areas.
Waiting for requests:
  1. Wait in the designated staging area. Only drivers within the designated staging area are added to the queue.
  2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  6. You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
  1. Pick up passengers from Arrivals, at your passenger’s carrier of choice.
  2. Do not wait or circle back at the airport if the passenger is delayed when picking up.
Drop-offs:
  1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  2. Do not wait at the airport terminal after drop-off.
Savannah/Hilton Head International (SAV)
This image is a map of the SAV airport. It includes staging lot.
Waiting for requests:
  1. Wait in the designated staging area off of Crossroads Parkway. Only drivers within the designated staging area are added to the queue.
  2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  6. You can view your place in line in the app. Learn how to view your position in the queue here.
This image is a map of the SAV airport. It includes staging lot, pickup, and drop-off areas.
Pickups:
  1. Pick up passengers from the passenger loading area in the lot north of the terminal.
  2. Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging area.
  3. As a reminder, you may not pass out referral cards or promotional materials while on airport property.
  4. Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive a message after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drop-offs:
  1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  2. Do not wait at the airport terminal after drop-off. If you'd like to accept additional requests, head to the staging area.
  3. As soon as you've dropped off your passenger, press 'Tap to drop off' in your app and exit airport property. Wait to rate your passenger until you've left the airport.
Valdosta Regional Airport (VLD)
This image is a map of the VLD airport. It includes staging lot, pickup, and drop-off areas.
Waiting for requests:
  1. Wait in the designated staging area pictured above. Only drivers within the designated staging area (pictured above) are added to the queue.
  2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  6. You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
  1. Pick up passengers from Arrivals.
  2. Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging area.
  3. Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive a message after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drop-offs:
  1. Drop off passengers at Departures, at the passenger's carrier of choice.
  2. Do not wait at the airport terminal or accept additional ride requests after drop-off. If you'd like to accept additional requests, head to the staging area.
All Other Permitted Airports
The rules below for pickups and drop-offs apply to the following airports:
  1. Athens-Ben Epps Airport | AHN
  2. Columbus Airport | CSG
  3. Macon Middle Georgia Regional Airport | MCN
Pickups:
  1. Pick up passengers from Arrivals, at your passenger’s carrier of choice.
  2. Do not wait or circle back at the airport if the passenger is delayed when picking up.
Drop-offs:
  1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  2. Do not wait at the airport terminal after drop-off.

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