This is a guide to taking a Lyft ride using Google TalkBack. This guide will take you through requesting, scheduling, and completing a ride. you'll need a Lyft account to begin. If you need help creating an account, read our article Using Google TalkBack to create an account or log back in.
You can request a ride from the app home screen. TalkBack will focus on a 'Where to?' button on this screen.
Double-tapping 'Where to?'' will open the destination search screen. The destination text field will activate and the keyboard will appear at the bottom of the screen.
After entering an address, an address search list will appear under the text field. Navigate this list with TalkBack and listen for your correct address. Double-tapping your address will set it as your destination and you can select your ride type.
Swiping right from the 'Where to?' button will bring you to shortcut destination options.
You can fill out Home and Work addresses to quickly select them. As you take more rides, your frequently used addresses will also show here.
Double-tapping any of the entries in the list will select it as your destination.
Swiping left from the 'Where to?' button navigates TalkBack up the screen. Here you'll find banners and promo announcements, along with the menu button.
This screen will allow you to choose the type of ride you want. Each ride type lists how many seats are in the car, an estimated price, and an estimated time of arrival at your destination.
TalkBack will start at the top of the screen. Navigating down will bring you down through the list of available ride types. Ride types are subject to availability in your region.
At the end of the ride type list, you'll find the Schedule ride feature, default payment method, and the 'Select ride' button.https://app.contentful.com/spaces/ecaxsf5u3xse/entries/2AdCC3XdPw7IGDDcWyojG9You'll also find the Lyft trip bar, where you can check your ride details and the estimated time of arrival (ETA) of the nearest driver.
Once you select your ride, you'll move to the 'Pickup confirmation' screen.
Scheduling a ride in advance
You can schedule a ride up to thirty days in advance. The 'Schedule ride' button is at the bottom of the ride options screen. Swipe left until you hear 'Schedule ride in advance.'
Double-tap this button to set your pickup address and destination for your scheduled ride.
The 'Set pickup time' screen will appear. Double-tap the 'Pickup time' button to open the time picker options.
The Hours and Minutes buttons are at the top of the screen. Double-tap either one to bring up the Android time picker in the middle of the screen.
Drag your finger around the screen until you find the number you want to enter, then double-tap to select it. After setting your time, double-tap the 'OK' button.
Under the 'Pickup time' button, you'll find the 'Date' button. Double-tap to choose your date from the calendar screen, then tap 'OK.'
Once you're done, double-tap the 'Set pickup time' button at the bottom of the screen.
Use TalkBack to confirm the details of your scheduled ride. You can edit any details by tapped 'Edit scheduled ride.'
Double-tap the 'Schedule' button at the bottom of the screen to complete your request.
After scheduling your ride, you'll be returned to the Home screen. The scheduled ride will appear above the 'Where to?' button.
When TalkBack focuses on the scheduled ride you can hear the ride details. Double-tap the scheduled ride in the Home Screen to edit or delete it if desired.
The 'Payment method' button will repeat your default payment method. This button appears above the 'Schedule ride' button in the ride type screen.
Double-tapping this button will open the 'Payment methods' screen. You can choose which card to use for the ride or add a new payment method. You can also switch between Personal and Business payment accounts.
Pickup confirmation and notes for the driver
On the next screen you can verify your pickup location or change the address.
TalkBack will land on a button with the address closest to you.
Tap this button to open up the Pickup text field and enter an address if you need to change your pickup address.
You can either type in an address, or the name of a business if you don't know the exact address.
Below the pickup location address field there is an 'Add note for driver' button.
Double-tapping will open the 'Pickup notes' screen. Navigate down to the text field for your note. Swipe right past this text field to find suggested prompts for your note. Common examples are an apartment gate code or the color of the shirt you're wearing.
Double-tap a prompt to add it to the text field. The field will activate and you can type the rest of your note. The prompts are not necessary to send a note.
There is a 60 character limit for the note. You'll find a character counter underneath the text field.
Note: Lyft will save the last note you used at this pickup location. Your previous note will appear above the note prompts so you can quickly reuse it.
Once you complete your note, double-tap the 'Add note for driver' button to return to the 'Pickup confirmation' screen.
If you need to edit or delete your pickup note, it will appear under the pickup address text field. Double-tap to edit, or you can use the 'Delete pickup note' button.
To finish, double-tap the 'Confirm and request' button at the bottom of the screen.
You can select ride preferences to personalize your ride to or from the airport. This is available for all ride types.
The preferences you can select include:
Help with luggage
To select your preferences, tap ‘Personalize your ride’ while you wait for your driver to arrive.
Note: Some drivers may not be able to accommodate your selected preferences.
Editing your ride or adding a stop
Double-tapping the 'Edit ride' button allows you to cancel the ride, add a stop, or edit your drop-off address.
If you cancel your ride, you may be charged a cancellation fee if your driver is already on the way.
You can add a stop between your pickup location and your destination address. Prices will vary depending on where this extra stop is and how much it alters the original route.
You're able to add a stop after your driver has accepted your ride as well. Before leaving the car, make sure to communicate with your driver about how long they're able to wait.
Once a driver accepts your ride request, you'll receive a notification that they are on their way to pick you up.
Past the menu and the trip bar at the top of the screen, you'll find the Driver ETA. As the ETA changes, TalkBack will automatically let you know.
If you swipe right from the ETA, you'll hear the driver's name. You'll also hear the color, make, and model of their car.
Swiping right again will tell you their driver rating and their license plate number.
Directly after the 'Safety tools' button, you'll find the 'Contact driver' button. When you focus on this button it says the name of your driver.
When you tap 'Contact driver,' you'll have the option to call your driver or message them in the Lyft app.
You can type out messages with the provided text field. TalkBack will read any messages your driver sends you.
Note that drivers may not be able to respond while they're driving to your location.
Under the 'Contact driver' button, you'll find the Trip section of the screen. This lists your pickup address, any added stops, and your destination address. This will also repeat your estimated time of arrival.
Rating your driver and completing payment
Once your ride is complete, opening the Lyft app will bring you to the driver rate and payment screen.
Here, you will be able to hear the final price of the trip, get a price breakdown, and you can choose your payment option. You'll also be able to add a tip and give the driver anonymous feedback.
Underneath the Tip buttons, you'll find the 'Payment method' button. Double-tap this button to change the payment method for this ride.
Note: If you've set up a Business account, a button will appear next to the 'Payment method' button. You can use this button to switch between your Personal and Business accounts for the ride.
Double-tap the 'Next' button to rate your driver.
The 'Rate your ride' section has 5 star-rating buttons, from a 5-star ride all the way down to a 1-star ride.
If your ride is 4 stars or less, we'll ask for more information. Four buttons will appear underneath the star rating buttons: 'Driver Issue', 'Car Concern', 'Route Trouble', and 'Payment Problem'. Double-tap any of these buttons to give more specific feedback.
Safety tools and emergency help
At any point during a ride, you can double-tap the 'Safety tools' button to learn more about our safety options.
You can share your trip information with family and friends, or discreetly dial 911.
Double-tapping "Share Ride Details" will bring up the Android sharing options. You can share information about your ride through messaging, Facebook, and more.
When someone opens this link, it brings them to an accessible dynamic website. The website shows your route map, driver information, and your estimated arrival time. Your friends and family can see your live location as you travel.
Double-tapping 'Get emergency help' will bring up our Emergency Assistance screen. Here you will be able to send a 911 call discreetly if you ever need emergency help.
Activating the 911 call feature will bring up a new screen that starts a 10 second countdown before 911 is alerted and called.
The phone will vibrate each second during the countdown.
TalkBack immediately lands on the 'Cancel call' button. If you accidentally activate this feature, double-tap to end the call.