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Safety, policies, and accessibility
Accessibility and anti-discrimination
Discrimination against riders or drivers isn't tolerated on the Lyft platform. Reports of discrimination based on any of the following can result in account deactivation:
gender, gender identity or expression
physical or mental disability (including the refusal of service animals or mobility devices)
Lyft commits to maintaining an inclusive and welcoming community. Our mission is ensuring people who need rides most are able to get them.
Refusing riders based on any of the protected characteristics listed above is a violation of our
Terms of Service.
Watch the video to learn more:
Service Animal Policy
Pet Policy (Non-Service Animals)
Foldable wheelchair Policy
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