Lyft uses cancellation and no-show fees to make sure drivers are paid for their time and effort.
Drivers are paid a minimum cancellation fee or earn based on the time and distance they drive – whichever is greater.
You can see your per-minute and per-mile rates for each ride on your rate card.
Drivers get a cancellation fee when the passenger cancels the ride, and all these requirements are met:
The passenger's cancellation window has passed
The driver’s making progress to the passenger's pickup location
The driver’s on track to arrive by the estimated arrival time
The minimum cancellation fee amount varies based on the area.
Drivers get a no-show fee when a passenger isn’t at their pickup location. If this happens, drivers should follow these steps:
Tap to arrive at the pickup location
Wait for the timer to count down to 0:00 without moving from the pickup location
Contact the passenger or respond to the passenger contacting you
Cancel the ride by tapping 'Passenger is no-show' and then tap 'Confirm no-show'
Drivers won't get a no-show fee if they're too far from the pickup location or are more than five minutes past the estimated arrival time.
Health safety cancellations
This says that everyone in the ride must wear a face covering, and no one can sit in the front passenger seat.
If your passenger isn’t following the commitment, you can cancel the ride. Passengers can also cancel the ride if you aren’t following the same commitment.
If a passenger cancels or is a no-show before you have other passengers in your car, you can get a fee.
You won’t receive a cancellation or no-show fee during a Shared ride if there are already passengers in your car.
If there’s more than one person at a pickup, cancel the ride and tap ‘Too many passengers.’ This won’t affect your acceptance rate, driver rating, or any ride streaks.
We know there are times when you’ll need to cancel a ride you've already accepted, such as:
You or a loved one has an emergency
You've looked for your passenger and tried contacting them, but still don't see them
Tap the arrow in the top right corner of your app
Tap ‘Cancel’ or ‘No-show’
Lyft's community is diverse, representing differing generations, ethnicities, gender, sexual orientations, and religions. We encourage open-mindedness and mutual respect. Before canceling a ride, please read more about our Anti-Discrimination Policies. Canceling a ride after you have already accepted it affects your acceptance rate.
Your acceptance rate is not affected if a passenger cancels or is a no-show.
Through the end of 2021, you can decline Shared ride requests (or let them lapse) without it affecting you negatively. It won’t affect your acceptance rate, driver rating, or any ride streaks.
If a passenger contacts you and says they don't need a ride, ask them to cancel the ride in their app.