Zero-tolerance drug and alcohol policy

Lyft has a zero-tolerance drug and alcohol policy for drivers.

Reporting zero-tolerance concerns

If you suspect that a driver is under the influence of drugs or alcohol, call the authorities by dialing 911 or your local non-emergency assistance line if necessary.

Then, contact our critical response team by tapping 'Call Me.' We're available 24 hours a day, 7 days a week.


A concern doesn't need to be real-time to warrant reporting by phone. The 24/7 line is available for any reports relating to safety during a ride.

For non-critical or general zero-tolerance inquiries, you can also submit a ticket to our Support Team by tapping the "Contact Support" button below.


Be sure to toss that adult beverage before your driver arrives. Open containers are not allowed in the car, and turning a blind eye to them can result in deactivation from our platform.

Need something else?

Contact Support
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