The Lyft app is set up so that you can call passengers in certain situations, like returning an item or letting them know you've arrived.
To call a passenger in the app, tap the ‘phone’ icon from the ride screen.
You’ll be asked to either make a call or send a message to your passenger. You can choose a pre-selected message or type a custom message. To type your own message, the vehicle must be stopped or parked.
How calling through the app works
To ensure your privacy, passengers won't see your actual phone number when calling. We use a third-party service to hide phone numbers in the app. This includes hiding passengers’ personal info as well.
To avoid dropped calls, make sure to:
Some wireless networks don’t allow devices to use apps and make calls at the same time. If this happens to you, reopen the Lyft app after the call.