To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed instructions on each section:
The following information applies to all airports:
Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.
Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides.
If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.
If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.
Do not stop or pull over in crosswalks.
Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
Always follow instructions given by airport personnel.
Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport. Lyft is available at the following airports in Utah:
Salt Lake City International Airport (SLC)
Wait in the designated staging area pictured above. Only drivers within the designated staging area (pictured below) are added to the queue.
The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
You can view your place in line in the app. Learn how to view your position in the queue here.
Beginning 9/15/2020, pick up passengers in front of the new terminal building in the middle lane (lower level) at the designated rideshare pickup area as pictured above.
Do not pick up passengers at the curbside terminal entrance.
Do not wait or circle back at the airport if the passenger is delayed. Instead, proceed to the staging area.
Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.
Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Curbside Waiting: While waiting for requests, you may receive an in-app notification directing you to head toward the terminal. While en route, you may receive a ride request. If you do not, you are permitted to wait at the curb until you are matched to a rider. The designated waiting area is at Level 1, Curb 2 at columns 6B. (All drivers looking to do an airport ride should still start at the staging area. Do not go straight to the curb unless directed to do so by the app)
Beginning 9/15/2020, drop off passengers in front of the new terminal building in the middle lane (lower level) at the designated rideshare drop-off area as pictured above.
Do not wait at the airport after drop-off. If you'd like to wait for additional request, head to the staging area.
St. George Regional Airport (SGU)
Pick up passengers curbside at the north end of the terminal (pictured above).
Do not wait or circle back at the airport if the passenger is delayed when picking up. If your passenger needs more time, kindly ask them to cancel the ride and re-request when they are ready to go.
All Other Permitted Airports
The rules below for pickups and drop-offs apply to the following airports:
Pick up passengers from Arrivals, at your passenger’s carrier of choice.
Do not wait or circle back at the airport if the passenger is delayed when picking up.
Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
Do not wait at the airport terminal or accept additional ride requests after drop-off.