Report an accident, safety incident, or citation

If you experience an accident, an issue which threatens your personal safety, or receive a citation, make sure to take the appropriate steps to protect yourself and get to a safe place. If necessary, call the authorities by dialing 911 or your local non-emergency assistance line.

Then, contact Lyft's Critical Response Line by using our call feature below. We're available 24 hours a day, 7 days a week, and will call you as soon as possible after you request the call. To report an accident, safety, or citation problem, tap 'Call Me' to get connected with our critical response team.


In regard to citations and tickets, keep in mind that we won't be able to assist with tickets incurred outside of the Lyft platform, or due to violating standard traffic laws.

Need something else?

Contact Support