Report an accident or collision

Call 911 for emergencies.

During a ride, you can call 911 using our in-app Safety Center. 

To report an accident, tap the button below to get connected with our Claims Customer Care team.

Accidents are:

  • Vehicle collision
  • Vehicle struck an object (for example a curb, wall, or tree)
  • Vehicle damaged third-party property

We’ll guide you through the next steps of reporting a vehicle collision. Our team is available 24 hours a day, 7 days a week.


If you have a safety concern that didn’t involve a collision, contact our Safety team.

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