If you pass through a toll during a ride, the cost of the toll is automatically added to the passenger's ride price. You’ll pay the toll upfront, then get reimbursed for the toll in your ride earnings. Some tolls aren't eligible for reimbursement. If your passenger offers to pay a toll with cash, please decline. Their ride price includes the cost of any tolls, and the use of cash for tolls is against our Terms of Service.
We base our toll charges on the local electronic toll collection system's pricing. Usually, this price is lower than the cash rate. We can’t reimburse the difference between the cash rate and the local electronic rate. To avoid overpaying, we recommend you use the electronic system.
Lyft doesn’t pay toll collectors. Lyft drivers are responsible for paying toll collection agencies directly for toll fees.
Tolls that aren’t eligible for reimbursement
You’re only reimbursed for tolls that passengers pay for in their ride price.
You aren’t reimbursed for these tolls:
Optional express or HOV lane tolls
Tolls before you tap to arrive
Tolls after you drop the passenger off
View your toll reimbursements in the app
You can view your toll reimbursements in your Dashboard. You’ll find the tolls for each ride in the individual ride breakdown in your Driving History. You can also see them as line items in your weekly summary. Tolls aren’t shown in your Earnings tab. Go to ‘How to see your earnings’ to learn more.
If you think there’s a problem with a toll reimbursement, you can follow these steps to get your toll reviewed:
Open the app menu and tap ‘Help’
Under ‘Your last ride,’ tap ‘Get help with this ride.' If you want to review a different ride, tap 'See other rides' instead.
Select ‘Toll payment or reimbursement’ from the list of to help topics
From there, you’ll be able to review your selected ride. Review requests must be submitted within 30 days of the original ride. Lyft is unable to cover charges from late toll payments, administrative fees, or new tags.