Edmonton International Airport (YEG) info for drivers

To create a smooth airport experience for you and your passengers, read the rules below.

Skip to:

1. Rules for all airports
2. 1. Lyft emblem rules
   2. Airport conduct
   3. Waybill
3. YEG prohibited actions
4. Map
5. Waiting for requests
6. 1. How the queue works
   2. Cancellations
7. Pickups
8. 1. Passenger delayed
   2. Rematch
9. Drop-offs

Rules for all airports

Airport officials will issue administrative citations to drivers who don’t follow the rules. If you violate airport rules or regulations, you’re responsible for paying any tickets you receive.

To help avoid a ticket, review the following information carefully.

Lyft emblem rules

At an airport, be sure to always:

1. Display your Lyft emblem in the lower right hand (passenger side) of your front windshield while giving Lyft rides.
2. Remove the emblem if you’re giving a non-Lyft ride.

If you’re a newly approved driver, you should receive the emblem soon. If you didn't get an emblem or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Airport conduct

Always follow instructions given by airport personnel.Airport officials could give you a citation if you:

1. Stop or pull over in crosswalks.
2. Park anywhere outside of a designated staging area or in the taxi/shuttle areas (unless otherwise specified).
3. Display any form of advertising on or in your vehicle.
4. Pick up or drop off in an unauthorized location.

Note: This isn’t a complete list of actions that call for citation at the airport. Always follow instructions from airport officials.

Select ‘Contact us’ below for any issues like a regulatory citation.

Waybill

Airport authorities may ask you for a waybill, which shows your latest ride. Learn how to access your waybill.

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YEG prohibited actions

We advise you to follow these rules to avoid warnings, citations, and suspension. Edmonton International Airport (YEG) prohibits the following actions while operating at the airport:

1. Picking up passengers or their baggage anywhere other than the designated areas.
2. Leaving your vehicle unattended (unless for a restroom break).
3. Washing, repairing, or performing maintenance on your vehicle.
4. Incorrectly identifying yourself to passengers.
5. Not immediately complying with airport officials or local law enforcement to see proof of insurance, license and registration, waybill, or if the Lyft driver app is on.
6. Operating without the Lyft driver app on, approved Trade Dress or Airport Placard.
7. Damaging or modifying an Edmonton Airports issued AVI Tag.
8. Soliciting passengers in general or on behalf of another establishment.
9. Displaying any form of advertising on the exterior of  your vehicle.
10. Asking for cash from passengers (unless permitted by Edmonton Airports).
11. Using an unauthorized vehicle.
12. Littering (subject to a fine of $250).
13. Circling the airport anywhere besides the designated areas.
14. Waiting or circling back at the airport if the passenger is delayed.
15. Using or possessing any alcohol, dangerous drugs, or narcotics.
16. Having an expired or unauthorized Airport Placard.
17. Using any technology while driving, except for your GPS.
18. Violating any airport rules or regulations.

Note: This isn’t a complete list of prohibited actions. Always follow instructions from airport officials.

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Map

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Waiting for requests

Wait in the designated staging area pictured above. Only drivers within the designated staging area are added to the queue.

How the queue works

The queue is predominantly First In, First Out (FIFO), which means:

1. The driver, in driver mode, who waits in the staging area for the longest amount of time, gets the next request.
2. Your physical location within the staging area doesn’t affect your spot in the queue.
3. If you exit the staging area or log out of driver mode, you'll lose your spot.

You can view your position in the queue in the app.

Note: FIFO may have exceptions, such as Short Ride Bump.

Learn how to view your position in the queue.

Cancellations

Passenger cancellations don't affect your place in line. Go back to the staging area if your passenger cancels. As long as you're back within 15 minutes, you’re placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. You can miss or cancel up to 3 rides before getting placed at the back of the queue.

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Pickups

Pick up passengers outside ‘Arrivals’ in the furthest lane from the entrance.

The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, contact your passenger and make sure you both go to the:

1. Pin’s location.
2. Correct airport level.

Passenger delayed

If your passenger is significantly delayed during pickup, go back to the designated staging area. Don’t wait or circle back. Ask the passenger to cancel and request another ride when they’re ready.

Rematch

The rematch feature matches you with additional passengers shortly before or after completing a drop-off. This means you can receive a ride request after dropping off a passenger, without returning to the assignment area.

Don’t stay at the curb after dropping off your passenger. You may get a citation if you circle back or wait in the terminal area for a rematch.

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Drop-off

Drop passengers off at the west end of the sidewalk along the terminal curb. You can only go to this drop-off location for immediate unloading.

Don’t wait at the airport terminal after drop-off. If you miss a request, you're placed at the back of the queue.

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