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我在使用app时遇到问题

无论是声音无法工作还是app无响应，您都可以使用以下提示来解决大多数问题。
Lyft app 需要至少 iOS 16 或 Android 7.0 Nougat 才能运行。
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What should I do if my app isn’t working?
App problems are often caused by poor phone connectivity. Connectivity is how strong your phone’s connection is to your cellular network. Learn how to improve your connectivity.
You can solve most app issues by following these steps:
  1. 关闭你的app然后重新打开。
  2. 打开和关闭飞行模式。
  3. Restart your phone.
  4. 卸载并重新安装 app。
Note: If you restart your phone while waiting in an airport queue, you may lose your place. You can miss or decline up to 3 rides before getting placed at the back of the queue.
快速的网络搜索可以帮助你找到如何完成每一个步骤（适用于iPhone和Android手机）。你也可以去你的手机服务提供商的店面寻求帮助。
还有问题吗？您可以尝试以下额外步骤：
  1. Update your app and your phone’s software: Out-of-date software can cause performance issues.
  3. Report a problem with the Lyft app: If the app isn’t working as expected and you’ve tried the steps above, you can report an app problem to our support team.
How can I improve my phone connectivity?
以下是您信号差的一些迹象：
  1. App 卡住或没有反应。
  2. You have trouble requesting a ride or logging into the app.
  3. 您无法接受行程请求或结束行程。
  4. 您收到了一个提示，您的手机在连接我们的服务器时出现了问题。
您可以按照以下步骤解决大多数 app 问题：
  1. 关闭你的app然后重新打开。
  2. 打开和关闭飞行模式。
  3. 重启您的手机。
  4. 卸载并重新安装 app。
Note: If you restart your phone while waiting in an airport queue, you may lose your place. You can miss or decline up to 3 rides before getting placed at the back of the queue.
如果您的服务信号只有几格，我们还建议您换个位置，您可能在一个信号较弱的区域。
Update your phone settings
您的手机设置可能会极大地影响您的手机信号强度。
Update these settings to improve your reception:
  1. Close any extra apps: The Lyft app might not get enough data to run correctly if you have other apps open.
  2. Turn off Wi-Fi: If your phone auto-connects to a Wi-Fi hotspot, it'll try to run on Wi-Fi instead of data. This slows down your connectivity, so turn off Wi-Fi while you’re using the app.
  3. Turn off Background App Refresh: Some apps check for updates even when you don't have them open. Background App Refresh can drain your data. You can turn it off in your phone’s settings or change it to only refresh on Wi-Fi.
快速的网络搜索可以帮助你找到如何完成每一个步骤（适用于iPhone和Android手机）。你也可以去你的手机服务提供商的店面寻求帮助。
I’m having a problem with my notifications
My notifications aren’t making sound
If you’re having sound problems, these tips might help:
  1. 确保你的音量开到最大，并且手机没有设为静音。
  2. Follow our basic troubleshooting steps above.
  3. Turn Bluetooth off.
    1. If your sound works when you turn Bluetooth off, you may need to reset the connection between your devices.
  5. 在手机设置中，确保您允许 Lyft App 发出声音通知。
  7. Make sure your app and phone software are both up-to-date.
如果您仍然遇到问题，请前往您的手机服务提供商的门店寻求帮助。
My notifications are in the wrong language
Lyft is designed to provide voice notifications in English. If you’re hearing notifications in a different language, check two things:
  1. Your phone’s language settings
  2. Your navigation language settings
How to report a problem with the app
如果您仍然遇到困难，请点击本页底部的 '联系我们' 按钮。
请尽可能详细地描述问题：
  1. A detailed description of the problem
  2. What you’re doing in the app when the problem occurs
  3. 您收到的任何错误信息
  4. Screenshots of the problem (if applicable)
Need help with taking a screenshot?
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