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司机服务性动物政策

Both Lyft's service animal policy and the law requires drivers to accommodate riders with service animals. You can read on for the answers to some frequently asked questions (FAQ), or watch a 3-minute video tutorial for more info.
Page overview:
Three-minute video tutorial
Watch this short video to learn about Lyft's Service Animal policy. You can find the video transcript here.
Service animal policy: What you need to know
When it comes to transporting riders with service animals, drivers on the Lyft platform should remember one thing: Always Say Yes. You’re required by the law and Lyft’s policy to always accommodate service animals, even if you have an allergy, religious or cultural objections, or a fear of them.
We know service animals can raise some questions for Lyft drivers, but they’re essential for many people. Lyft drivers like you are in a unique position to help riders with service animals get around effortlessly in their community — thanks for taking this seriously, and being there when people need your rides the most.
乘客在请求行程时可以选择是否透露他们是否携带服务性动物。如果您被匹配到一位向Lyft透露了携带服务性动物的乘客，您将会收到通知。
Service animals are expected to be calm and well-behaved. If any issues arise, drivers can report animals that pose safety risks by calling the Service Animal Hotline at 1-844-250-3174.
关于接单的建议，请查看学习中心的 5 星驾驶建议。要访问 Lyft 司机端 app 中的学习中心，请打开主菜单并轻触“支持与安全”，然后轻触“学习中心”。
Policy info and guides for users
您可以在下方下载我们的政策和常见问题解答。
选择您的优选语言以查看每个文档：
Frequently asked questions
What is a service animal?
服务性动物是工作动物，并非宠物。服务性动物接受过全面培训，能够为残疾人士提供帮助。它们帮助失明人士出行，提醒失聪人士注意声音，保护发病的患者，并执行许多为残疾人士提供帮助的其他任务。
服务性动物无需佩戴标签或身穿背心，也无需登记。携带服务性动物的乘客无需出示任何能证明其动物是服务性动物的证据。换句话说，如果乘客说他/她携带的狗是服务性动物，司机就应该接送该乘客。
Your rights as an independent contractor
我们创立Lyft是为了那些喜爱灵活性和自由的人，这一点依然如此。但即便是独立承包商也必须遵守法律。例如，根据Lyft的政策和法律，你和你的乘客在使用Lyft时必须佩戴安全带。同样，根据Lyft的政策和法律，你必须接纳服务动物。
Consequences for refusing to take a rider with a service animal
如果司机拒绝携带服务性动物的骑行者，经过调查确认拒绝行为不当，司机可能会立即并永久停用。
How to identify a service animal as a true service animal
The good news is that cases of service-animal fraud are rare in our community and will put passengers at risk of deactivation.
但是如果你愿意，你可以向报告其动物是服务动物的乘客询问两个问题：
  1. 该动物是否为残疾人服务？
  2. 它是被训练来完成什么工作或任务的？
Some passengers use service animals for reasons that aren’t obvious, like epilepsy or heart conditions. Not all service animals wear tags, and they come in all shapes and sizes. For these reasons, it’s best that you accommodate animals when they’re reported to you by riders as being service animals.
如果您对该政策有疑问，或想举报疑似滥用政策的乘客，您应在完成行程后联系 Lyft 客服和致电服务性动物热线。
Info for drivers with service animals
Lyft 的政策是允许司机带着他们的服务性动物一起行程。然而，这可能会限制你能载的乘客数量，并且有些乘客在你的服务性动物周围可能会感到不适或过敏，会要求你取消他们的叫车。建议你提前打电话通知乘客关于服务性动物的事。如果他们不能与你的服务性动物一起行程，你必须取消行程，以便他们可以叫另一位司机。专业建议：如果叫车来自附近，退出司机模式一分钟，这样你就不会接到乘客的下一个叫车。
To report a Service Animal Policy violation, call 1-844-554-1297 or select 'Contact Us' at the bottom of this page.
Passengers with non-service animals
Passengers are able to request a Pet ride for an additional fee. Learn more about Pet rides.
What’s the best way to transport a service animal?
必须允许乘客随时携带他们的服务性动物。不能要求他们将服务性动物放在车辆的后部或后备厢。
许多服务性动物都受过训练，能熟练地乘坐汽车，或是会坐在后排的地板上。
一些司机喜欢在他们的车辆里携带毛巾或毯子。这些物品可以放在座椅上，以保护车辆的内饰。
How to report a service animal problem
Call the Service Animal Hotline at 1-844-554-1297 and we’ll assist you. If you prefer to report a problem in writing, you may select 'Contact Us' at the end of the article.
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报告服务性动物问题