Lyft的执法协助
If Lyft has information necessary to assist law enforcement or government agencies, we will make it available when presented with valid legal process. We have a dedicated online system for law enforcement officers to submit lawful requests for data, track requests, and obtain responsive data from Lyft. We have a team of dedicated specialists who manage and promptly respond to all legal requests received from law enforcement agencies.
To submit a request to the Lyft Law Enforcement Response Team (LER), law enforcement or government agencies conducting criminal investigations should submit their request through the Law Enforcement Online Request System.
This system is the central place for law enforcement to securely submit requests to our LER Specialists. Please note that acceptance of legal process by these means is for convenience and does not waive any objections, including, but not limited to, lack of jurisdiction or proper service.
Please review the below Guidelines prior to submitting a request. These legal process guidelines are designed to help government and law enforcement agencies understand the data we have and how to properly submit requests in order to receive prompt responses.
Law Enforcement Request Guidelines
The following guidelines are intended to provide guidance to law enforcement officials about the legal process for seeking records from Lyft.
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What is Lyft and what records do we have?
Lyft is a technology company that operates an application, website, and technology platform which provides a marketplace where persons who seek transportation to certain destinations (“Riders”) can be matched with transportation options to such destinations. One option for Riders is to request a ride from rideshare drivers who are driving to or through those destinations (“Drivers”)(collectively “Users”). Users authorize Lyft to match them with a Driver or Rider based on factors such as location, the estimated time to pickup, destination, user preferences, and platform efficiency, and to cancel an existing match and rematch based on the same considerations. In certain markets, Riders may also have the option to rent bikes or scooters through the Lyft Platform to ride to their destination. In some markets these bikes and scooters are owned by Lyft. In other markets Lyft operates a bike-share or scooter-share program on behalf of third parties.
Lyft does not provide transportation services, and Lyft is not a transportation carrier. Riders can use the Lyft application to request a ride from a driver using the Lyft platform, or initiate bike or scooter rental, via their smartphone. If using the platform to request ride from a driver, both the rider and driver receive a copy of the fare receipt.
We store and maintain information as described in our Privacy Policy and Terms of Service. Notwithstanding anything in our Privacy Policy that may otherwise allow disclosure, this Law Enforcement Request policy shall govern how we will respond to law enforcement requests for User information.
What type of legal process does Lyft require before producing user information?
我们将根据我们的条款、政策和适用法律披露有关用户或行程的响应性业务记录。这里列出了一些通则，但并不一定适用于所有情况。
We require valid and sufficient legal process before disclosing any business records. We will not be able to produce any records unless we receive a subpoena issued in connection with an official criminal investigation to compel the disclosure of basic information. We require a search warrant issued pursuant to the Federal Rules of Criminal Procedure or equivalent state warrant to compel disclosure of certain communications between people using LYFT or GPS location information. The warrant must demonstrate that probable cause exists in order for us to disclose such communications or GPS location information.
Exceptions to these requirements may be available for emergency and exigent requests, where a user has provided consent, or - for requests that do not require a warrant - where other legal or regulatory standards apply.
What form of requests does Lyft require?
Lyft 无法处理过于宽泛、模糊或过度繁琐的要求。请确保您的要求严格符合合法的执法需要。
我们只会考虑满足上述适用流程并遵守以下指南的执法请求：
- Requests must be typed; handwritten requests will not be accepted
- Duly signed and stamped by the appropriate law enforcement officer who is empowered by local law to represent the law enforcement unit that is making the request;
- 符合当地和美国法律的规定；以及
- 直接寄给 Lyft, Inc.
Requests must contain the following detailed information:
- 数据主体的所有已知电子邮件地址、姓名和别名，或数据主体的所有已知物理地址和电话号码；
- Your name, department, title, street address, telephone number and official government domain email address;
- Clearly identify the investigation or specific event that took place that is the underlying basis for the request;
- Specify date/time/location(s);
- 您具体需要哪些信息，为什么需要这些信息，以及它们与您的调查有何关系；并且
- If applicable, Non-Disclosure Order issued by a Court or relevant legal authority supporting non-disclosure.
- 执法机构请求数据所依据的适用法令或法律。
当我们确定法律要求我们这么做时，我们会向执法和其他政府机构披露数据。在这些情况下，我们会搜索并披露我们可以合理定位和检索到的数据。
Lyft 将对其收到的所有国家安全信件提出质疑，并要求政府从法院获取要求其遵守的指令。
Please note that we only review and respond to requests from law enforcement or government agencies submitted through this system.
We will not respond to requests or civil subpoenas sent by non-law enforcement officials. For questions relating to submitting third party civil requests or subpoenas you may see our Third party request guidelines here.
Lyft 如何处理紧急请求？
We have a process for evaluating requests on an expedited basis where an emergency situation exists involving an immediate threat of death or serious bodily harm to a person. If Law enforcement seeks information to assist in the handling of an emergency or exigent situation, we may produce information in the absence of a subpoena or warrant where evidence is provided demonstrating an immediate threat of death or serious bodily harm to a person. In these events, we require that valid and sufficient legal process be produced within three days of production of the information.
Emergency requests may be submitted directly to Lyft’s Law Enforcement Response Team as set forth here. When submitting requests, Law Enforcement officials should note in the subject line: 'Emergency Disclosure Request' and describe in detail the nature of the emergency. We review these requests on a case-by-case basis.
Please note that we will only review and respond to emergency requests from law enforcement. We will not respond to emergency requests sent to this address by non-law enforcement officials.
了解紧急情况的非执法官员应立即直接与当地执法官员联系。
Lyft 如何处理公共卫生请求？
If you are a public health organization seeking to notify Lyft of a public health matter and/or request information, please email LER@lyft.com. More information on Lyft’s Public Health Request Guidelines and Process can be found here.
Requests submitted to the Law Enforcement Response team will be reviewed and responded to promptly.
Does Lyft notify individuals of a law enforcement request for information relating to them?
我们的政策是在出具信息以回应执法机构开展的刑事调查之前向用户发出通知，除非 (i) 法律禁止我们这样做，(ii) 我们有理由相信主体的 Lyft 账户已遭入侵，导致通知会发错人，或通知本身会适得其反或造成安全风险，或 (iii) 事出紧急以致无法事先通知（在此情况下，我们可能会在事件发生后发出通知）。
Law enforcement officials who do not want their request disclosed must provide an appropriate court order or process establishing that notice is prohibited, or provide sufficient detail for Lyft to determine whether a request falls into one of the exceptions above. Regulatory or other non-criminal requests for information are not within the scope of this policy.
In the event that information is provided subject to a gag order or disclosed pursuant to an emergency request, Lyft will provide notice to its users of these government demands if Lyft is thereafter notified that the gag order or the emergency has expired.
Lyft 收到多少执法请求？
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