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You’ll need to enter a code to verify your phone number whenever you log in to the Lyft app. We’ll send this code to you in a text message.
If you’re not receiving this text message, or if your phone number has changed, follow the steps below to fix the issue.
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Not getting a verification code
如果您没有收到验证码，这可能是因为您已取消账户提醒订阅。
接收账户通知：
  1. 关闭 Lyft app。
  2. 发送短信 START 至 46080（加拿大境内未 59381）并按照指示操作。
  3. 再次打开 Lyft App。
  4. 点击‘Get started’按钮输入你的电话号码。
  5. 输入我们发给您的验证码。
如果您没有立即收到代码，请稍等几分钟，看看是否收到。
Note: Msg & data rates may apply. Message frequency varies. Reply HELP for help or STOP to unsubscribe. See our Terms of Service and Privacy Policy.
如果您仍未收到您的代码：
  1. Tap 'Problem receiving the code?' when it appears on the screen.
  2. 使用“电话获取验证码”，我们会给您的手机打电话并提供新的验证码。
Verification code error
If you receive and enter a verification code, but the app says it doesn’t match, try one of the following:
  1. Re-enter your phone number. The verification code may have expired.
  2. Temporarily disable VPN from your phone settings.
  3. 请切换到蜂窝网络，而不是 WiFi，以确保短信发送成功。
Can't access old phone number
If you can’t access the phone number on your Lyft account, we can use your email address to help you log in.
更新您的电话号码：
  1. 打开 Lyft app。
  2. Tap ‘Get started.’
  3. 在电话号码字段下，轻触“查找我的账户”。
  4. 输入您 Lyft 账户上的电子邮件地址。
  5. 打开我们发送给您的电子邮件。
  6. 点击恢复按钮，通过新电话号码登录。
一旦你输入新的电话号码，我们会给你发一条验证码短信。输入验证码后，你的账户电话号码将被更新。
"We couldn't find your account" message
如果您收到的电子邮件显示我们找不到您的账户，则说明您输入的电子邮件地址与我们的档案不符。
您可以按照上述步骤尝试使用不同的电子邮件地址，也可以联系我们的客服团队。
Use the ‘Contact Us’ button below and we’ll help you update your account.
请确保包括您的：
  1. 名字和姓氏
  2. 旧电话号码
  3. 新电话号码
  4. 当前电子邮件地址
Logging into the Driver Dashboard
If you have a new phone number and can’t log in to the Dashboard, follow the steps below. If you can’t log in for any other reason, tap ‘Contact us’ below for help.
更新您的电话号码
If you can’t access the phone number on your Lyft account, we can use your email address to help you log in.
To update your phone number from the Dashboard:
  1. On the Dashboard login screen, tap ‘Find my account.’
  2. 输入您 Lyft 账户上的电子邮件地址。
  3. Open the email we send you. The subject will be “Recover your Lyft account.”
  4. 点击恢复按钮，通过新电话号码登录。
If you get an email with the subject "We can’t find your account," learn more here.
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