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Managing Lyft Pass Programs

Learn how to add program administrators, update billing information, and manage payment methods for your Lyft Pass program in the Lyft Business Portal. This guide is designed for Lyft Pass program administrators who may not have access to organization-level settings.
In this article, we'll cover:
Understanding your role as a program administrator
As a Lyft Pass program administrator, you have permission to manage specific programs but may not have access to organization-wide settings. This means you can:
  • Edit your program's details and settings
  • Add other administrators to your program
  • Manage your program's riders
  • Update billing information for your program
  • View program-specific data and reports
If you need to create new programs or access organization-wide features, you'll need to contact your organization administrator or Lyft Business Support. Not sure if you're a program administrator? If you can see and edit specific programs but don't see an "Administrators" tab under "People" in the left navigation, you're likely a program administrator rather than an organization administrator.
Adding Lyft Pass program administrators
You can add other administrators to help manage your Lyft Pass program. There are two permission levels you can assign:
  • Manage programs: Can edit all program details, settings, and view program data
  • Share passes: Can only manage the program roster (add/remove riders)
Steps to add an administrator
  1. Log in to the Lyft Business Portal using your work email address
  2. Click 'Lyft Pass' in the left-hand navigation bar
  3. Click 'Programs' and select the program you want to manage
  4. Click the three vertical dots (⋮) in the top-right corner
  5. Select 'Add administrators'
  6. Enter the new administrator's work email address
  7. Select the appropriate permission level:
    • Choose 'Manage programs' if they need full program management access
    • Choose 'Share passes' if they only need to manage riders
  9. Click 'Invite'
The new administrator will receive an email invitation to set up their account and access the program.
Important: If you need to add administrators to multiple programs, you'll need to repeat this process for each program individually.
Removing an administrator
  1. Navigate to your Lyft Pass program
  2. Click the 'Administrators' tab
  3. Find the administrator you want to remove
  4. Click the trash can icon to the right of their current permissions
Removed administrators will immediately lose access to the program, but historical data will remain unchanged.
Updating invoice groups
Invoice groups help you organize billing by department, cost center, or other categories. You can add new invoice groups directly from your program settings.
Steps to add an invoice group
  1. Log in to the Lyft Business Portal
  2. Navigate to your Lyft Pass program
  3. Click 'Edit' (from the three-dot menu)
  4. Scroll down to the 'Billing' section
  5. Ensure your billing preferences are set to 'Monthly' and 'Offline billing'
  6. Click '+ Add a new invoice group'
  7. Enter the invoice group details
  8. Click 'Save'
Important: Invoice groups cannot be edited after they're published. If you need to make changes, you'll need to create a new invoice group. Make sure to add or update invoice groups before the 1st of the month to ensure they appear on your next billing cycle.
Adding or updating payment methods
The process for adding a payment method depends on whether your Lyft Pass program is currently active or expired.
For active programs set up for online billing
  1. Log in to the Lyft Business Portal
  2. Navigate to your Lyft Pass program
  3. Click the three vertical dots (⋮), then select 'Edit'
  4. Scroll down to the 'Billing' section
  5. Under 'Payment method', click '+ Add payment method'
  6. Enter your credit card information
  7. Click 'Save'
Note: Not seeing the option to add a payment method? Your program may be set up for invoiced billing rather than online billing. Contact your organization administrator orLyft Business Support for assistance.
For expired Lyft Pass programs
If your program has expired and you need to add a payment method to process outstanding charges:
  1. Create a new Lyft Pass program with the updated payment information
  2. Do not publish the new program
  3. Contact Lyft Business Support and provide:
    • Your program name
    • The last 4 digits of the new card
    • Confirmation that you have an outstanding balance to process
Support will process the outstanding charges using the new payment method.
FAQs
Can I see who else has administrator access to my program?
Yes. Navigate to your program, then click on the 'Administrators' tab to see all administrators and their permission levels.
What happens if I add someone with the wrong permission level?
You can edit their permissions at any time by going to 'Manage administrators', finding their name, and clicking 'Edit permissions.'
How do I know if someone accepted their administrator invitation?
Invited administrators who haven't accepted yet will show as "Pending" in the Manage administrators view. Once they accept, their status will update and they'll appear as active.
Can I add administrators to multiple programs at once?
No, you need to add administrators to each program individually. If you manage multiple programs with the same administrator team, consider asking your organization administrator if they can set this up for you at the organization level.
What should I do if I experience a payment or billing issue?
First, check that your payment method is up to date in your program settings. If the issue persists, reach out to support with details about the problem.
I don't know who my organization administrator is. What should I do?
Contact Lyft Business Support and they can help you identify your organization administrator or assist with your request directly.

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