The following information applies to all airports:
Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.
Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides.
If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.
If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.
Conduct at the airport
Do not stop or pull over in crosswalks.
Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
Always follow instructions given by airport personnel.
Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport. Lyft is available at the following airports in Nebraska:
Wait in the designated staging areas pictured above. Only drivers within the designated staging areas are added to the queue. The airport has two designated TNC staging areas.
North Cell Phone Lot: located at the corner of Fort Court and Lockheard Court
South Cell Phone Lot: directly off Abbott Drive at Abbott Avenue. You'll see orange construction signs that say 'South Cell Phone Lot.'
You may see multiple airport staging lots in the app. You can choose any available lots and it won't affect your place in the queue. The app will show how many drivers are waiting in each staging lot.
Do not wait in parking spots not designated for Lyft drivers. The airport needs to leave spaces open for other patrons to wait for their pickups.
The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
If the staging areas are full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
You can view your place in line in the app. Learn how to view your position in the queue here.
Pick up passengers from the designated TNC pickup zone located on the backside of the ground floor of the parking garage accessed through the commercial vehicle lane.
The Omaha Airport Authority will permit pickups and drop-offs on the inner terminal curbside (lane closest to the terminal building) for passengers that have communicated or asserted they are disabled to the vehicle driver. The designated Ride App Pickup area should continue to be used for all other pickup and drop-off activity.
Do not wait or circle back at the airport if the passenger is delayed when picking up.
Drop-off passengers from the designated TNC drop-off zone on the ground floor of the parking garage accessed through the commercial vehicle lane.
Do not wait at the airport terminal or accept additional ride requests after drop-off.