Scheduled rides for riders
When possible, you can plan ahead by scheduling a ride up to 30 days ahead of time. When you schedule a ride, you’ll specify your pickup time. We’ll send you a reminder before your pickup.
If you can't select the 'Schedule' option in the app, scheduled rides may not be available in your area.
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Scheduling a ride
To schedule a ride:
- Set your destination, then tap the ‘Schedule’ calendar icon on the ride type selection screen.
- Choose a date and time, then tap 'next.'
You can also:
- Go to your Lyft app home screen and tap the calendar icon next to the address search bar.
- Choose a date and time, then tap 'Next.’
- Set your destination, then tap the ‘Schedule.’
Note: We can’t guarantee the availability of drivers in your area during your pickup window.
Editing or canceling a scheduled ride
To edit or cancel a scheduled ride:
- Tap the ‘Trip’ navigation bar at the bottom of the home screen.
- Tap ‘Details’ under the scheduled ride you want to cancel or edit.
You can cancel or edit your ride up to 1 hour before pickup. A cancellation fee will apply if you cancel within 1 hour of pickup.
Lyft’s normal cancellation policy may apply if:
- You cancel the ride after a driver has been matched.
- The driver is on their way to pick you up.
- The driver is scheduled to arrive within the designated pickup time.
On-time pickup promise
If you’re not picked up on time for a scheduled ride to the airport, you’ll get Lyft Cash credit.
- Get $20 Lyft Cash automatically if your driver hasn't arrived 10 minutes after your scheduled pickup time.
- Get $50 Lyft Cash automatically if you’re not matched with a driver 10 minutes after your scheduled pickup time.
- Get up to $50 more Lyft Cash if you’re not matched with a driver and you have to get a ride with another company, like Uber.
The on-time pickup promise applies to scheduled airport rides in available regions. You won’t be eligible for Lyft Cash credit if you make changes to your ride within 1 hour of pickup.
You can use Lyft Cash for future rides in the USA. Lyft Cash won’t expire.
Requesting additional Lyft Cash
If you end up spending more than $50 with another company, like Uber, to get to the airport, you’re eligible to receive an additional Lyft Cash credit of up to $50.
To receive additional Lyft Cash, tap ‘Contact us’ below and submit the receipt for your alternate transportation.
You’ll receive an additional credit for the portion of your ride that’s over $50. For example, if your alternate transportation cost $75, you’d receive $25 in additional Lyft Cash.
The maximum additional credit is $50, for a total combined maximum credit of $100.
To be eligible for the additional Lyft Cash credit, you must:
- Take a ride with another company to the same airport on the same day after you cancel your Lyft ride.
- Submit your receipt within 14 days.
Available regions
The on-time pickup promise applies to rides to the airport when your pickup location and airport are in one of the following regions:
- Atlanta, GA
- Boston, MA
- Chicago, IL
- Denver, CO
- Houston, TX
- Las Vegas, NV
- Los Angeles, CA
- Miami, FL
- New York City, NY
- Orange County, CA
- Orlando, FL
- Philadelphia, PA
- Phoenix, AZ
- Portland, Oregon
- Salt Lake City, UT
- San Diego, CA
- San Francisco Bay area
- Washington DC
Terms
Our on-time pickup promise applies to scheduled rides to approved airport destinations in select regions between November 9, 2023 and January 7, 2024.
You’ll need to have completed at least 1 ride since opening your Lyft account. You’ll receive a notification in the Lyft app or via text message when your driver is approaching. The Lyft Terms of Service apply.
You can receive Lyft Cash credit for a maximum of 1 ride in a week and 2 rides in 30 days. The Lyft Cash Terms and Conditions apply.
Fees
Cancellation fee
To edit or cancel a scheduled ride:
- Tap the ‘Trip’ navigation bar at the bottom of the home screen.
- Tap ‘Details’ under the scheduled ride you want to cancel or edit.
You can cancel or edit your ride up to 1 hour before pickup. A cancellation fee will apply if you cancel within 1 hour of pickup.
Lyft’s normal cancellation policy may apply if:
- You cancel the ride after a driver has been matched.
- The driver is on their way to pick you up.
- The driver is scheduled to arrive within the designated pickup time.
See also: