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Oregon airport information for drivers

To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed instructions on each section:
The following information applies to all airports:
Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.
Note: The time you spend waiting in an airport queue won’t be counted towards the 12-hour limit. This rule does not apply at Portland International Airport | PDX.
Lyft emblem
  1. Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides.
  2. If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.
  3. If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.
Image of the Lyft emblem.
Conduct at the airport
  1. Do not stop or pull over in crosswalks.
  2. Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
  3. Always follow instructions given by airport personnel.
  4. If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.
Waybill
  1. Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.
Permitted Airports
Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport. Lyft is available at the following airports in Oregon:
Eugene Airport (EUG)
Map of Eugene Airport
Waiting for requests:
  1. Wait in the designated staging area pictured above. Only drivers within the designated staging area are added to the queue.
  2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  6. You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
  1. At the main terminal, pick up passengers from the outer curb at the designated loading zones. You may only pick up passengers in the TNC pickup zone, designated by blue signs marked 'Rideshare pickup.' Do not wait in the zones marked for other forms of ground transportation (shuttles, etc.)
  2. At the Atlantic Aviation terminal (private planes & jets), pick up passengers from the circle in front of the terminal building.
  3. Do not wait or circle back at the airport if the passenger is delayed when picking up.
  4. Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
  5. Don't pickup passengers at crosswalks.
Drop-offs:
  1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice. Don't drop passengers off at crosswalks.
  2. Do not wait at the airport terminal after drop-off.
Portland International Airport (PDX)
Map of staging area at Portland International Airport
EV Charging:
  1. There are 5 ChargePoint DC fast chargers available for driver use in the PDX Airport GT Hold Lot.
  2. They are free to charge, but drivers will have to download the ChargePoint App and create their own account.
  3. Tesla converters are also available from the SP+ staff and will require the driver to provide a valid driver’s license to check one out. When the adapter is returned, the license will be given back.
  4. How to Create an Account: https://www.chargepoint.com/resources/creating-chargepoint-account/
  5. How to Charge: https://www.chargepoint.com/resources/how-start-charge-chargepoint-station/
Waiting for requests:
  1. Wait in the designated staging area. Only drivers within the designated staging area — 8157 NE Air Cargo Rd — are added to the queue.
  2. Only wait in the designated Lyft spots. No staging in front or to the side of the building or in the oversized bus/shuttle lanes.
  3. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  4. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  5. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  6. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  7. You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
  1. Pick up passengers from the 1st floor of the short-term parking garage off N.E. Airport Way. Follow signs for Ground Transportation and then turn right at the signs for Lyft Ride App C D.
    1. The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  3. Do not pick up passengers at the curbside terminal entrance.
  4. Wait in the staging area if your passenger is delayed when picking up or waiting for additional requests after drop-offs. If the staging area is full, you will need to leave airport property.
  5. Do not wait or circle back at the airport if the passenger is delayed.
  6. Express Match Zone: While waiting for requests, you may receive an in-app notification directing you to head toward the ground transportation center in the garage, 1st floor. While en route, you may receive a ride request. If you do not, you are permitted to at the pickup area on the south side until you are matched to a rider. Please pull forward.
  7. All drivers looking to do an airport ride should still start at the staging area.
  8. Do not go straight to the curb unless directed to do so by the app.
  9. Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drop-offs:
  1. Drop off passengers on the commercial roadway on the upper level.
  2. Do not wait at the airport terminal or after drop-off. Instead, proceed to the staging area.
Redmond Municipal Airport (RDM)
Map of Redmond Municipal Airport
Waiting for requests:
  1. Wait in the designated staging area pictured above. Only drivers within the designated staging area (Cell Phone Lot, pictured above) are added to the queue.
  2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  6. You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
  1. Pick up passengers from Arrivals, at your passenger’s carrier of choice.
  2. Do not wait or circle back at the airport if the passenger is delayed when picking up.
  3. Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drop-offs:
  1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  2. Do not wait at the airport terminal after drop-off.
All Other Permitted Airports
The rules below for pickups and drop-offs apply to the following airports:
  1. Bend Municipal Airport | BDN
  2. Corvallis Municipal Airport | CVO
  3. Salem McNary Field Airport | SLE
  4. Rogue Valley International Medford Airport (MFR)
Pickups:
  1. Pick up passengers from Arrivals, at your passenger’s carrier of choice.
  2. Do not wait or circle back at the airport if the passenger is delayed when picking up.
Drop-offs:
  1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  2. Do not wait at the airport terminal or accept additional ride requests after drop-off.

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