If you no longer need a ride, feel free to cancel it. To cancel a ride, tap 'Edit ride' in the bottom left corner of the app. This will take you to a menu where you can then tap 'Cancel ride.'
To compensate your driver for their time and gas, we'll apply a cancellation fee or penalty for specific rides.
You may be charged a fee for cancelling a ride when both of the following occur:
In most cities, you'll be charged $10 for cancelling a scheduled ride. To see your region's cancel fees:
Submit your intended pickup and drop-off location under 'Fare Estimate'
Select 'More' next to your preferred ride mode
No-show fees are charged under these circumstances:
Your driver arrived to pick you up
Your driver waited 5 minutes or more
Your driver tried to contact you
If you think you were wrongly charged a cancellation fee, we’d be happy to help. Simply use the app's 'Ride History' tab.
Open the app and tap the menu icon in the top left corner
Tap ‘Ride history’
Select the ride with the fee
Scroll down, then tap 'Get help.' If you're an Android user, tap 'Request Review.'
Tell us more about your problem, then follow any instructions. If needed, we'll ask for a brief description of what happened and review the ride.