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    Cancellation policy for passengers

    If you no longer need a ride, feel free to cancel it. To cancel a ride, tap 'Edit ride' in the bottom left corner of the app. This will take you to a menu where you can then tap 'Cancel ride.'
    To compensate your driver for their time and gas, we'll apply a cancellation fee or penalty for specific rides.
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    Cancel fees

    You may be charged a fee for cancelling a ride when both of the following occur:
    • The cancellation window has passed after a driver accepts your ride request
    • Your driver is on time to arrive within 5 minutes of the original estimated arrival time
    In most cities, you'll be charged $10 for cancelling a scheduled ride. To see your region's cancel fees:
    1. Open our Cities page and select your city
    2. Submit your intended pickup and drop-off location under 'Fare Estimate'
    3. Select 'More' next to your preferred ride mode

    No-show fee

    No-show fees are charged under these circumstances:
    1. Your driver arrived to pick you up
    2. Your driver waited 5 minutes or more
    3. Your driver tried to contact you

    How to dispute a fee

    If you think you were wrongly charged a cancellation fee, we’d be happy to help. Simply use the app's 'Ride History' tab.
    1. Open the app and tap the menu icon in the top left corner
    2. Tap ‘Ride history’
    3. Select the ride with the fee
    4. Scroll down, then tap 'Get help.' If you're an Android user, tap 'Request Review.'
    5. Tell us more about your problem, then follow any instructions. If needed, we'll ask for a brief description of what happened and review the ride.
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