If you no longer need a ride, feel free to cancel it. To cancel a ride, tap 'Cancel Ride' in the bottom left corner of the app and confirm.
To compensate your driver for their time and gas, we'll apply a cancellation fee or penalty for specific rides. See your region's specific cancel penalty on the Cities page.
You may be charged a fee for cancelling a ride when both of the following occur:
- 2 minutes or more pass since a driver accepts your ride request
- Your driver is on time to arrive within 5 minutes of the original estimated arrival time
If you cancel a scheduled ride within 30 minutes of the pickup, we'll charge a $10 cancellation fee.
No-show fees are charged under these circumstances:
- Your driver arrived to pick you up
- Your driver waited 5 minutes or more
- Your driver tried to contact you
How to dispute a fee
If you think you were wrongly charged a cancellation fee, we’d be happy to help. Simply use the app's 'Ride History' tab.
- Open the app, then tap your photo in the top left corner
- Tap ‘Ride history’
- Select the ride with the fee
- Scroll down, then tap 'Get help.' If you're an Android user, tap 'Request Review.'
- Tell us more about your problem, then follow any instructions. If needed, we'll ask for a brief description of what happened and review the ride.