Safety policies
Review our policies regarding driver and passenger safety below.
Report safety issue or citation
Our Safety team is available 24 hours a day, 7 days a week, and will call you as soon as possible after you request the call.
Keep in mind that we won't be able to assist with citations or tickets incurred outside of the Lyft platform, or due to violating standard traffic laws.
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Age requirement
Passengers must be at least 18 years old to sign up for a Lyft account, including Lyft Family accounts.
We don’t allow passengers under the age of 18 to take a ride on the Lyft platform without an adult.
If a driver believes a passenger might be underage, the driver should ask the passenger to confirm their age.
Riders who receive multiple reports for appearing to be underage will need to go through an additional identity verification process. During the verification process, the rider won’t be able to take rides until a Lyft agent reviews their submitted verification document.
The driver shall also let a passenger know that the driver will have to cancel the trip if the passenger is indeed under 18.
In addition, drivers can report requests to transport unaccompanied minors by tapping 'Contact Support' below.
Weapons policy
Lyft has a strict "No Weapons" policy for all of its properties. This includes Lyft Hubs and service centers.
Our "No Weapons" policy applies at all times when you are driving on the Lyft platform, as well as times that you are visiting a Lyft Hub.
This means that even in regions where it is legal to carry a weapon, we ask that you do not carry a weapon on any Lyft property.
We approach this from a community perspective. It's hard to know what someone else is or isn't comfortable with. The mere presence of a weapon might make another community member distressed and fear for their own personal safety.
There are many items that could be considered weapons. This includes, but is not limited to: handguns, stun guns, explosives, knives, sling shots and tasers. Lyft reserves sole judgment on what may constitute a "weapon." If you have any questions about whether various items could be considered a "weapon" under this policy, please contact Lyft Support before bringing any questionable items onto Lyft property or while on the Lyft platform.
Note: The general policy above does not apply to authorized security personnel contracted or employed by Lyft or to law enforcement personnel.
If you witnessed possession of a weapon in a vehicle on the Lyft platform, please let us know by tapping 'Contact Support' below.
Community Safety Education program
Lyft is committed to holding each other accountable. To educate our community about what's appropriate behavior in a Lyft ride — and prevent misbehavior — we've developed a Community Safety Education program in partnership with It’s On Us, the largest anti-sexual violence organization in the US.
This program empowers drivers to handle challenging passenger situations and create a safe and comfortable ride for everyone.
As of 12/15/2019, all drivers on the Lyft platform are required to complete this program in order to access Driver Mode.
No-smoking policy
Smoking inside your vehicle while driving for Lyft is against our community rules. There may be passengers entering the car who have respiratory issues or may be bothered by the smell, so in the spirit of respect for everyone in our community, we ask that you refrain.
Recording device policy
The use of dashboard cameras and other recording devices during rides may be subject to local regulations. Please refer to your city and state's regulations on recording devices when giving rides.
Broadcasting another person's image or recording without their express prior consent is prohibited and may result in your account being disabled.
Drivers can register their dashcam through the Lyft Driver app. Lyft doesn’t have direct access to the cameras, but we will know that you have a camera in the vehicle once you complete registration.
Note: Registering a dashcam is optional. All drivers must follow the recording device policy at all times.
Supporting Survivors of Sexual Assault and Harassment: Lyft’s Approach to Arbitration and Confidentiality
Since Lyft launched in 2012, we have worked hard to design policies and features that help protect our community, from driver background checks to our 24/7 Safety team. We want to share our approach to arbitration and confidentiality in connection with the national issue of sexual harassment and sexual assault. On May 15, 2018, Lyft announced some important changes:
Lyft drivers, riders, and team members are free to resolve individual claims of sexual harassment or assault however they prefer.
We won’t require arbitration for individual claims of sexual assault or sexual harassment. Survivors can choose to resolve their claims through arbitration, through mediation, or in court.
Survivors are free to speak out if they choose.
Lyft will not require a confidentiality provision that would prevent survivors from speaking about the facts of the sexual assault or harassment they suffered. Someone who’s survived sexual assault or harassment may ask for a confidentiality provision in a settlement agreement, or they may decide to tell their story publicly to help end the stigma of silence for others. Whatever they decide, it will be their choice.
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