At Lyft, we’re always working to protect our community and keep your account more secure.
Before requesting a ride, we may ask passengers to submit the following.
ID submission: Scan a government-issued ID. If you can’t provide a government-issued ID, there are other options listed under ‘Accepted IDs’.
Take a photo of yourself: Take and submit a photo of yourself. This will become your profile photo to help drivers identify you. You can update this photo later in your profile.
This helps us fight fraud which helps protect the Lyft community.
Why we're collecting this information
In our efforts to protect our community, we’re working on minimizing fraud. You'll have to complete this step to request rides on the Lyft app.
You can confirm your identity by scanning one of the following types of government-issued IDs:
Driver’s license - scan the front of the license card with your name and photo
Passport - make sure you scan the page with your full name and photo
State ID - scan the front of the license card with your name and photo
Send us an alternative document
If you can’t provide an ID, you can send us an alternative document. This document must contain your name and any additional information required (e.g. mailing address or date of birth).
To send us an alternative document, open the Lyft app, then:
Tap the checkbox under ‘Learn more’ and then tap ‘Next’.
Tap ‘See other ID options’ on the ‘Scan your ID’ screen.
Tap ‘Next,’ then enter the information required to contact support.
Attach a photo of your document and add a description.
When finished, tap ‘Submit’.
Our team will review and get back to you.
In some cases, instead of providing a photo ID, you can add your bank account as a payment method:
Open the Lyft main menu, then tap 'Payment.'
Tap ‘+ Add payment method’ and then tap ‘Online banking’.
Tap ‘Continue’ on the ‘Link your bank account’ screen.
Select your bank.
Enter your online banking username and password.
Tap ‘Agree & Sign in’ and follow your bank’s instructions for linking your account.
You aren’t required to use it to pay for rides.
What Lyft does with this information
The info we collect is used to help us fight fraud on the Lyft platform. Confirming the identities of riders and drivers helps protect the Lyft community.
The photo you submit may become your profile picture which will be seen by drivers and co-riders while in a ride. You can update your profile photo later in your profile. We will never share your ID with drivers or co-riders. Co-riders will be unable to see your picture after the ride.