Safety is our top priority. Review our policies regarding driver and passenger safety below.
Our critical response team is available 24 hours a day, 7 days a week, and will call you as soon as possible after you request the call.
Keep in mind that we won't be able to assist with citations or tickets incurred outside of the Lyft platform, or due to violating standard traffic laws.
- Age requirement
- Weapons policy
- No-smoking policy
- Recording device policy
- Lyft’s Approach to Arbitration and Confidentiality
Unaccompanied minors are prohibited from traveling with most carriers, including TNCs. A passenger must be 18 to sign up for a Lyft account, but if a driver believes a passenger might be underage, the driver may ask the passenger to confirm their age.
The driver may also let a passenger know that the driver will have to cancel the trip if the passenger is indeed under 18. In addition, drivers can report requests to transport unaccompanied minors by tapping 'Contact Support' below.
Lyft has a strict "No Weapons" policy for all of its properties. This includes Lyft Hubs and service centers.
Our "No Weapons" policy applies when you are doing business as a representative of Lyft, which includes times that you are driving for Lyft, as well as times that you are visiting a Lyft Hub.
This means that even in places where it is legal to carry a weapon, we ask that you do not carry a weapon on any Lyft property.
We approach this from a community perspective. It's hard to know what someone else is or isn't comfortable with. The mere presence of a weapon might make another community member distressed and fear for his or her own personal safety.
At a minimum, a "weapon" includes any form of firearm. There are many items that could be considered weapons besides firearms, such as handguns, stun guns, explosives, knives, sling shots and tasers. Lyft reserves sole judgment on what else may constitute a "weapon." If you have any questions about whether various items could be considered a "weapon" under this policy, please contact Lyft Support before bringing any questionable items onto Lyft property.
Note: The general policy above does not apply to authorized security personnel contracted or employed by Lyft or to law enforcement personnel.
If you witnessed possession of a weapon in a Lyft vehicle, please let us know by tapping 'Contact Support' below.
Smoking inside Lyft cars is against our community rules. There may be passengers entering the car who have respiratory issues or may be bothered by the smell, so in the spirit of respect for everyone in our community, we ask that you refrain.
Depending on local regulations, the use of dashboard cameras and other recording devices during rides may not be allowed. Some cities or states may require signage making known the presence of recording devices, while other regions may not allow recording devices at all.
Please refer to your city and state's regulations on recording devices when giving rides.
Broadcasting another person's image or recording without their express prior consent is prohibited and may result in your account being disabled.
Supporting Survivors of Sexual Assault and Harassment: Lyft’s Approach to Arbitration and Confidentiality
Since Lyft launched in 2012, we have worked hard to design policies and features that protect our community, from driver background checks to our 24/7 Critical Response Line. We know people count on us to do the right thing, so we want to share our approach to arbitration and confidentiality in connection with the national issue of sexual harassment and sexual assault. On May 15, 2018, Lyft announced some important changes:
Lyft drivers, riders, and team members are free to resolve individual claims of sexual harassment or assault however they prefer.
We won’t require arbitration for individual claims of sexual assault or sexual harassment. Survivors can choose to resolve their claims through arbitration, through mediation, or in court.
Survivors are free to speak out if they choose.
Lyft will not require a confidentiality provision that would prevent survivors from speaking about the facts of the sexual assault or harassment they suffered. Someone who’s survived sexual assault or harassment may ask for a confidentiality provision in a settlement agreement, or they may decide to tell their story publicly to help end the stigma of silence for others. Whatever they decide, it will be their choice.