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Scheduled rides for riders

When possible, you can plan ahead by scheduling a ride up to 30 days ahead of time. When you schedule a ride, you’ll specify your pickup time. We’ll send you a reminder before your pickup.
If you can't select the 'Schedule' option in the app, scheduled rides may not be available in your area.
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Scheduling a ride
To schedule a ride:
  1. Set your destination, then tap the ‘Schedule’ calendar icon on the ride type selection screen.
  2. Choose a date and time, then tap 'next.'
You can also:
  1. Go to your Lyft app home screen and tap the calendar icon next to the address search bar.
  2. Choose a date and time, then tap 'Next.’
  3. Set your destination, then tap the ‘Schedule.’
Note: We can’t guarantee the availability of drivers in your area during your pickup window.
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Editing or canceling a scheduled ride
To edit or cancel a scheduled ride:
  1. Tap the ‘Trip’ navigation bar at the bottom of the home screen.
  2. Tap ‘Details’ under the scheduled ride you want to cancel or edit.
You can cancel or edit your ride up to 1 hour before pickup.  A cancellation fee will apply if you cancel within 1 hour of pickup.
Lyft’s normal cancellation policy may apply if:
  • You cancel the ride after a driver has been matched.
  • The driver is on their way to pick you up.
  • The driver is scheduled to arrive within the designated pickup time.
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On-time pickup promise
If you’re not picked up on time for a scheduled ride to the airport, you’ll get Lyft Cash credit.
  • Get $20 Lyft Cash automatically if your driver hasn't arrived 10 minutes after your scheduled pickup time.
  • Get $50 Lyft Cash automatically if you’re not matched with a driver 10 minutes after your scheduled pickup time.
  • Get up to $50 more Lyft Cash if you’re not matched with a driver and you have to get a ride with another company, like Uber.
The on-time pickup promise applies to scheduled airport rides in available regions. You won’t be eligible for Lyft Cash credit if you make changes to your ride within 1 hour of pickup.
You can use Lyft Cash for future rides in the USA. Lyft Cash won’t expire.
Requesting additional Lyft Cash
If you end up spending more than $50 with another company, like Uber, to get to the airport, you’re eligible to receive an additional Lyft Cash credit of up to $50.
To receive additional Lyft Cash, tap ‘Contact us’ below and submit the receipt for your alternate transportation.
You’ll receive an additional credit for the portion of your ride that’s over $50. For example, if your alternate transportation cost $75, you’d receive $25 in additional Lyft Cash.
The maximum additional credit is $50, for a total combined maximum credit of $100.
To be eligible for the additional Lyft Cash credit, you must:
  • Take a ride with another company to the same airport on the same day after you cancel your Lyft ride.
  • Submit your receipt within 14 days.
Available regions
The on-time pickup promise applies to rides to the airport when your pickup location and airport are in one of the following regions:
  • Atlanta, GA
  • Boston, MA
  • Chicago, IL
  • Denver, CO
  • Houston, TX
  • Las Vegas, NV
  • Los Angeles, CA
  • Miami, FL
  • New York City, NY
  • Orange County, CA
  • Orlando, FL
  • Philadelphia, PA
  • Phoenix, AZ
  • Portland, Oregon
  • Salt Lake City, UT
  • San Diego, CA
  • San Francisco Bay area
  • Washington DC
Terms
Our on-time pickup promise applies to scheduled rides to approved airport destinations in select regions between November 9, 2023 and January 7, 2024.
You’ll need to have completed at least 1 ride since opening your Lyft account. You’ll receive a notification in the Lyft app or via text message when your driver is approaching. The Lyft Terms of Service apply.
See Lyft's Terms of Service.
You can receive Lyft Cash credit for a maximum of 1 ride in a week and 2 rides in 30 days. The Lyft Cash Terms and Conditions apply.
See Lyft Cash Terms and Conditions.
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Fees
Cancellation fee
To edit or cancel a scheduled ride:
  1. Tap the ‘Trip’ navigation bar at the bottom of the home screen.
  2. Tap ‘Details’ under the scheduled ride you want to cancel or edit.
You can cancel or edit your ride up to 1 hour before pickup.  A cancellation fee will apply if you cancel within 1 hour of pickup.
Lyft’s normal cancellation policy may apply if:
  • You cancel the ride after a driver has been matched.
  • The driver is on their way to pick you up.
  • The driver is scheduled to arrive within the designated pickup time.
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