Giving rides at Walt Disney World Resort

Follow the instructions below when giving rides at Walt Disney World Resort in Orlando, Florida.

For more tips on when and where to drive, visit our Learning Center in the Lyft Driver app. Open the main menu and tap 'Support and Safety,' then tap ‘Learning Center.'

Skip to:

1. Waiting for requests
2. Pickups and drop-offs
3. Disney Springs
4. 1. Staging lot locations
   2. Pickup and drop-off locations
   3. Express Match Zone
5. Disney's Hollywood Studios
6. 1. Staging lot location
   2. Pickup location
   3. Express Match Zone
   4. How to get from the staging lot to the pickup area
7. Disney's Magic Kingdom
8. Disney's Animal Kingdom
9. Disney's Epcot
10. Disney's ESPN Wide World of Sports
11. Minnie Van Service at Walt Disney World Resort

Waiting for requests

1. Wait in the designated staging area. Only drivers within the designated areas are added to the queue.
2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
3. You can view your place in line in the app. Learn how to view your position in the queue here.
4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
5. Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

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Pickups and drop-offs

1. Pick up passengers from the designated locations in the image below.
2. Drop off passengers at their destination of choice. Always follow posted signs and traffic laws.

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Disney Springs

Here's a link to Disney Springs' location on Google Maps.

Staging lot locations

Drivers can use either staging lot while waiting for ride requests at Disney Springs.

The eastern staging lot is north of Disney Springs. It's located on Village Services Trail, off of E Buena Vista Dr.

1. Here's a link to the eastern staging lot location on Google Maps.

The map below shows the eastern staging lot in relation to the eastern pickup area (in the bottom right corner).

The western staging lot location is south of Disney Springs on E Buena Vista Dr, next to the Speedway.

1. Here's a link to the western staging lot location on Google Maps.

The map below shows the western staging lot in relation to Disney Springs. You can also see both pickup and drop-off areas highlighted in pink.

Pickup and drop-off locations

There are two pickup and drop-off areas on the east and west sides of Disney Springs. You can see them highlighted in the map above.

The pickup and drop-off areas are at the bus loops on either side of Disney Springs.

1. Eastern location: Use the bus lane for pickups and drop offs.
2. 1. Eastern location on Google Maps
3. Western location: You can pick up and drop off passengers at the curb.
4. 1. Western location on Google Maps

Express Match Zone

Disney Springs has special waiting areas at its pickup and drop-off locations.

Here's how it works:

1. While you're in the staging lot, you may get a notification telling you to drive to one of the pickup areas.
2. If you get a ride request while you're on the way, give the ride as normal.
3. If you don't get a ride request, continue to the pickup area. You can wait for a request in the pickup area for up to 20 minutes.

When you arrive at Disney Springs, you should always start at one of the eastern or western staging lots. Don't go straight to the pickup areas unless directed to do so by the app.

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Disney's Hollywood Studios

As of July 2021, the staging lot and pickup locations at Disney's Hollywood Studios have changed. Here's the a link to the location of Disney's Hollywood Studios on Google Maps.

Here's what you need to know:

1. Staging lot: The new staging lot is north of Hollywood Studios, near Epcot Resorts Blvd.
2. Pickups: The new pickup area is in the bus area, at load zones 51, 52, 53, and 54.
3. Pickup area entrance: You must use the Buses Only entrance on S Studio Dr, across from E Buena Vista Dr.

Staging lot location

The new staging lot is north of Hollywood Studios, near Epcot Resorts Blvd.

1. The new staging lot is highlighted in pink at the top of the map shown below.
2. The new pickup area is highlighted in the lower right-hand corner.

Pickup location

The new pickup area is in the bus area.

1. You can pick up passengers at load zones 51, 52, 53, and 54.
2. You must use the Buses Only entrance on S Studio Dr, across from E Buena Vista Dr.

Express Match Zone

While waiting for requests, you may receive an in-app notification directing you to head towards the pickup area. While en route, you may receive a ride request.

If you don't, you can wait in the pickup area for up to 20 minutes. The designated waiting area for the pickup area is in the Charter Lot, spots 54 - 58.

Start in the staging lot if you want to give a Hollywood Studios ride. Don't go straight to the curb unless directed by the app.

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How to get from the staging lot to the pickup area

Getting from the staging lot to the pickup area is easy. Look at the map below to see your route highlighted in pink.

Remember:

1. You must use Epcot Resorts Blvd, crossing E Buena Vista Dr.
2. To enter the pickup area, you must use the Buses Only entrance on S Studio Dr, across from E Buena Vista Dr.

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Disney's Magic Kingdom

Here's a link to the location of Disney's Magic Kingdom on Google Maps.

1. Staging lot: The staging lot is on World Dr, across from the Zurg and Scar parking lots.
2. 1. Staging lot location on Google Maps
3. Pickup and drop-offs: Pick up and drop off your passengers at the guest drop-off lot next to Disney's Transportation & Ticket Center.

Express Match Zone

Disney's Magic Kingdom offers Express Match Zones for ride requests.

Here's how it works:

1. While you're in the staging lot, you may get a notification telling you to drive to the pickup area.
2. If you get a ride request while you're on the way, give the ride as normal.
3. If you don't get a ride request, continue to the pickup area. You can wait for a ride request in the pickup area for up to 20 minutes.
4. Park along the curb at the Rideshare Pickup location to wait.

All drivers looking to do a Magic Kingdom ride should still start at the staging lot. Do not go straight to the curb unless directed to do so by the app.

You'll find these locations labeled on the map below.

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Disney's Animal Kingdom

Here's a link to the location of the Disney's Animal Kingdom parking lot on Google Maps.

1. Staging area: The staging area is on the eastern side of the parking lot.
2. Pickup and drop-offs: Pick up and drop off your passengers on the northern side of the parking lot, near the guest drop-off area.

Express Match Zone

Disney's Animal Kingdom offers Express Match Zones for ride requests.

Here's how it works:

1. While you're in the staging lot, you may get a notification telling you to drive to the pickup area.
2. If you get a ride request while you're on the way, give the ride as normal.
3. If you don't get a ride request, continue to the pickup area. You can wait for a ride request in the pickup area for up to 20 minutes.
4. Park along the curb at the Rideshare Pickup location to wait.

When you arrive at Animal Kingdom, you should always start at the staging lot. Don't go straight to the pickup area unless directed to do so by the app.

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Disney's Epcot

Here's a link to the location of Disney's Epcot on Google Maps.

When driving at Epcot, staging, pickups, and drop-offs are all in the Journey parking lot. Here's a link to the Journey Lot on Google Maps.

1. Staging area: The staging area is in the first lane of the Journey parking lot.
2. Pickup and drop-off area: Pick up and drop off your passengers in the second lane of the Journey parking lot.

You'll find these locations labeled on the map below. The pickup and drop-off area is labeled PUDO on the image.

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Disney's ESPN Wide World of Sports

Here's a link to the location of Disney's ESPN Wide World of Sports Complex on Google Maps.

1. Staging lot: The staging lot is located on the east side of the complex at the Hat Trick parking lot. You'll find the parking lot on S Victory Way.
2. 1. Hat Trick parking lot on Google Maps
3. Pickup and drop-off location: The front of the Advent Health Arena.
4. 1. Arena location on Google Maps

You’ll find these locations labeled on the map below:

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Minnie Van Service at Walt Disney World Resort

Minnie Van Service is provided by Walt Disney Parks and Resorts and Resort Cast Members at the Walt Disney World Resort in Orlando, Florida. All Minnie Van ride vehicles are provided and operated by Walt Disney Parks and Resorts. Lyft users choosing to book a Minnie Van agree that Minnie Van Service is subject to Walt Disney World Resort policies.

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