Wait in the designated staging area. Only drivers within the designated staging area (open in Google Maps) are added to the queue.
While you wait, have your app open in driver mode, display your Lyft emblem, park correctly in the stall, follow all traffic control signs, remain with your vehicle unless taking a short restroom break, and do not litter.
The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
You can view your place in line in the app. Learn how to view your position in the queue here.
Terminal 1: Pick up passengers on the Valet Level of the parking garage (pictured above).
Terminal 3: Pick up passengers on the Valet Level of the parking garage (pictured above).
Please call and instruct your passengers to follow the Rideshare signs from the main terminal to the designated parking garage (level & section) where you will meet.
When using the designated T-1 and T-3 loading areas, please use the designated loading stalls — DO NOT load in the Thru Lane.
If the loading area is congested and/or you have been waiting too long, DOA staff will instruct you to exit and circle around to reenter the Loading area. You must follow any instructions and directions from all DOA staff working in the curb areas, loading areas, and staging area.
Do not pick up passengers from Arrivals at the main terminal entrance.
Do not wait on the terminal roadway if your passenger is delayed. Head to the staging lot and wait there. If the staging lot is full, you will need to leave airport property.
Pre-dispatch: While waiting for requests, you may receive an SMS and/or in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.
Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drivers will not solicit customers in any form by vocally calling out or using any other means of attracting customers, nor solicit on behalf of any motel, hotel, day or night club, etc.
Drivers will not utilize any other person or agent, including but not limited to Airport skycaps, baggage check persons or any other employees to solicit customers in any manner whatsoever.
Drivers will not operate on Airport property without an activated TNC Application, approved Trade Dress, NTA Vehicle Inspection Decal, and a laminated valid Clark County Business License (per Clark County Ordinance Section 6.12.447) affixed to the lower right side of the front windshield.
Drivers will not display Trade Dress when not on-duty. If Trade Dress is displayed while on Airport property, the driver is presumed to be on-duty as a TNC Driver and must follow all the Airport’s rules.
If a TNC Driver’s Trade Dress is displayed and that driver uses either Passenger Pickup curbs or public parking facility, including Employee parking areas, the driver will be issued a Notice of Parking Infraction.
Drivers will not pick up or drop off passengers or their luggage at any Airport location other than Designated Areas. Drivers must not load in any thru lane in Designated Areas.
Drivers will not leave vehicle unattended while the engine is running, or with keys in the ignition. Drivers must remain with their vehicles at all times while the engine is running, even when passengers are in the vehicle.
Drivers will not use profane, vulgar language or participate in offensive conduct directed at the public and/or any Airport personnel.
Drivers will not feed birds or other animals on Airport property.
Any form of littering is strictly prohibited.
Damaging or defacing any Airport property, or failing to properly report such damage to the appropriate Airport staff, is prohibited.
Failing to give, upon passenger’s or Airport personnel’s request, the driver’s correct name, the name of TNC, or the driver’s TNC identification number or vehicle number, if any, is prohibited.
Failing to immediately comply with requests from Airport personnel or local law enforcement, to provide proof of insurance, license and registration, Waybill, or confirmation that the TNC App is activated while on Airport property or within the Airport Geo-Fence Tracking Areas is prohibited.
Transporting a passenger in an unauthorized TNC Vehicle is prohibited.
Using or possessing any alcoholic beverages, dangerous drugs or narcotic while on Airport property is prohibited.
Any attempt to bypass TNC App and solicit cash payment from passengers is prohibited.
Any violation of any Airport Rules and Regulations or Operating Directives is prohibited.
Any violation of any term or obligation in the TNC Operating Permit is prohibited.
Refusing to follow directions given by Airport personnel is prohibited.
Umbrellas, tables, chairs, coolers, games, or other similar related items are not permitted in the Staging Area.
TNC and/or TNC Drivers are prohibited from wrapping or using any other material on the exterior of a TNC Vehicle to advertise or promote third party goods or services for pay or other consideration.