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Zero-tolerance Drug and Alcohol Policy

Lyft has a zero-tolerance drug and alcohol policy for drivers.

Reporting zero-tolerance concerns

If you suspect that a driver is under the influence of drugs or alcohol, call the authorities by dialing 911 or your local non-emergency assistance line if necessary.

Then, contact our critical response team by tapping 'Call Me.' We're available 24 hours a day, 7 days a week.

 

A concern doesn't need to be real-time to warrant reporting through this channel. The 24/7 line is available for any reports relating to safety during a ride.

For non-critical or general zero-tolerance inquiries, you can also submit a ticket to our Support Team by tapping the "Contact Support" button below.

District of Columbia

If this relates to a driver in the District of Columbia, you may also contact the District of Columbia Taxicab Commission at (855) 484-4966 or dctc3@dc.gov.

California

If this relates to a driver in California, you may also contact the Passenger Section of the California Public Utilities Commission at (800) 894-9444 or ciu_intake@cpuc.ca.gov.

Passengers

Be sure to toss that adult beverage before your driver arrives. Open containers are not allowed in the car, and turning a blind eye to them can result in deactivation from our platform.

Need something else?

Contact Support