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Zero-tolerance drug and alcohol policy

Lyft has a zero-tolerance drug and alcohol policy for drivers.

Reporting zero-tolerance concerns

If you were involved in an accident or safety-related incident, call the authorities by dialing 911 or your local non-emergency assistance line if necessary, and then, contact Lyft's Critical Response Line by clicking the button below. We're available 24 hours a day, 7 days a week and will call you as soon as possible after you request the call. A concern does not need to be real-time to warrant reporting through this channel; the 24/7 line is available for any reports relating to safety during a ride.

 

For non-critical or general zero-tolerance inquiries, you can also submit a ticket to our Support Team by tapping the "Contact Support" button below.

District of Columbia

If this relates to a driver in the District of Columbia, you may also contact the District of Columbia Taxicab Commission at (855) 484-4966 or dctc3@dc.gov.

California

If this relates to a driver in California, you may also contact the Passenger Section of the California Public Utilities Commission at (800) 894-9444 or ciu_intake@cpuc.ca.gov.

Passengers

Be sure to toss that adult beverage before your driver arrives. Open containers are not allowed in the car, and turning a blind eye to them can result in deactivation from our platform.

Need something else?

Contact Support