The easiest way to recover a lost item is to contact your driver directly. If you have trouble reaching your driver, we’re here to help you get in touch with them.
Keep in mind that we’re unable to guarantee items will be found or delivered immediately. Per Lyft's Terms of Service, we do not procure insurance for, nor are we responsible for, personal belongings left in the car by drivers or riders. For this reason, we’re unable to provide refunds for rides or reimbursement for the value of lost items.
If you lost an item in a ride, use the following steps to contact your driver. Please keep in mind that your driver's schedule will be affected when returning your item.
For rides less than 24 hours ago:
- Open the app
- Tap the menu icon in the top-left corner
- Tap 'Ride history,' then select the ride you lost your item in
- Scroll to the bottom, then tap 'Find Lost Item’
- Tap 'Call' to give your driver a phone call (this is usually the simplest way to reach them)
- Tap 'Send Message' to send a text (in case the driver can’t answer a call)
For calls, the Lyft app uses a third-party service so driver and passenger personal phone numbers are hidden.
If sending a message, provide the best contact number your driver can reach you. If you prefer not to share your contact information, we can help arrange a return by mail.
Your email receipt also provides call and text options for 24 hours after your ride. Email receipts are sent after you've rated your driver in the app.
For rides more than 24 hours ago:
First, try sending your driver a message as described above.
If your driver doesn't respond within 24 hours, select 'Contact Support' below so our team can assist you.
If your lost item contains sensitive personal information, you can also consider additional options.
If you lost the phone associated with your account or you’re unable to contact your driver, select 'Contact Support' below so our team can assist you. Please provide an alternate contact number where your driver can reach you.
As consideration for your driver’s time, passengers are charged up to $15 for the return of a lost item. The full amount goes to the driver.
You won’t be charged until the driver notifies us they’ve successfully returned your item. If you'd like to thank your driver even more, an extra tip is a great way to do so. See how to tip your driver.
We’re happy to help arrange returns by mail if necessary. It’s important to note, however, that having an item shipped may take longer than an in-person return. We’re unable to guarantee delivery within a specific timeframe as shipping is in the hands of the driver, but we can provide the driver with everything they need to ship.
If your item was dropped of at a Lyft Hub, you’ll need to provide your reference number and ID to pick up your item. If a friend or family member is picking up your item, provide their full name to the Lyft Support team you’ve been in contact with.
If your item was dropped off at a third party location, you’ll need to reach out to that third party to arrange a return.
We’ll do our best to facilitate the return of lost items and help you connect with your driver, though it’s important to note that drivers are independent contractors and are not required to keep in direct contact with us.
While Lyft is unable to provide insurance, replacements, or reimbursement for lost items, we can recommend contacting your local authorities to file a police report if you’ve lost items with sensitive or personal information. If the police reach out to us with the proper paperwork via email, we’ll assist them any way we can. Check out our Law enforcement requests page for more information on police outreach.
If your lost item is a phone, we also encourage you to take any action necessary to fulfill your provider’s insurance claim requirements.