Safety is our top priority. Review our policies regarding driver and passenger safety below.
If you were involved in an accident or safety-related incident, call the authorities by dialing 911 or your local non-emergency assistance line if necessary. Then, tap 'Call Me' to get connected with our critical response team. We're available 24 hours a day, 7 days a week.
In California, unaccompanied minors are prohibited from traveling with most carriers, including TNCs. In California, a passenger must be 18 to sign up for Lyft account, but if a driver believes a passenger might be underage, the driver may ask the passenger to confirm their age.
The driver may also let a passenger know that the driver will have to cancel the trip if the passenger is indeed under 18. In addition, drivers can report requests to transport unaccompanied minors by tapping 'Contact Support' below.
Lyft has a strict "No Weapons" policy for all of its properties. This includes Lyft Hubs and service centers.
Our "No Weapons" policy applies when you are doing business as a representative of Lyft, which includes times that you are driving for Lyft, as well as times that you are visiting a Lyft Hub.
This means that even in places where it is legal to carry a weapon, we ask that you do not carry a weapon on any Lyft property.
We approach this from a community perspective. It's hard to know what someone else is or isn't comfortable with. The mere presence of a weapon might make another community member distressed and fear for his or her own personal safety.
At a minimum, a "weapon" includes any form of firearm. There are many items that could be considered weapons besides firearms, such as handguns, stun guns, explosives, knives, sling shots and tasers. Lyft reserves sole judgment on what else may constitute a "weapon." If you have any questions about whether various items could be considered a "weapon" under this policy, please contact Lyft Support before bringing any questionable items onto Lyft property.
Note: The above general policy and below region-specific policies do not apply to authorized security personnel contracted or employed by Lyft or to law enforcement personnel.
If you witnessed possession of a weapon in a Lyft vehicle, please let us know by tapping 'Contact Support' below.
Smoking inside Lyft cars is against our community rules. There may be passengers entering the car who have respiratory issues or may be bothered by the smell, so in the spirit of respect for everyone in our community, we ask that you refrain. If a passenger reports that a driver's car smells like smoke, their account may be disabled.