Lost & found for drivers

If a rider leaves something in your vehicle, they can use the app to call within 24 hours of the ride or have Lyft text you within 72 hours.

If a rider calls looking for a lost item, the call will use a third-party app so both your phone numbers will be hidden. If Lyft texts you because a rider has reached out to us, contact the rider using the phone number we provide.

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Return a lost item

Feel free to make arrangements to meet the rider with the lost item. If you're unable to meet up, let us know by tapping 'Contact Support' below. We'll make arrangements for you to ship the item free of charge.

If the rider hasn't contacted you yet, send us a message by tapping 'Contact Support' below. Include the following:

  • Item description
  • Rider's name
  • Pickup and dropoff locations
  • Time and date of ride
  • Permission to give the rider your phone number

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Dropping off items at Hubs

Drivers in Boston, Las Vegas, New York City, San Francisco, Seattle, and Washington, D.C., who are unable to make arrangements with the owners of found items can drop off items at our Hubs.

Need help? If you’re on a mobile device, use the Lyft Driver’s ‘Help’ tab to see options for contacting us. Be sure you’ve got the most updated app version.

Visit Help tab

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Lost & found fee

We value your time and effort, so drivers will be paid up to $15 when they return a lost item to a passenger.

How to confirm you’ve returned a lost item

  1. Visit your Ride History
  2. Look for a ride marked 'Lost Item'
  3. Select the ride, then scroll to the bottom and tap ‘Help’
  4. Tap ‘I returned an item to a passenger’ and give us a few more details

We’ll include lost-and-found fees in your next weekly deposit or Express Pay transfer

What if I don’t see a ride marked “Lost Item?”

Rides with ‘Lost Item’ next to them mean a passenger called or texted you to return their belongings for that ride.

If you found an item in your car or don’t see a ride marked with ‘Lost Item’ that should be, let us know by tapping ‘Contact Support’ below and we’ll investigate.

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Need something else?

Contact Support
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