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    Accessible vehicle dispatch

    Accessibility Settings in the App
    The Lyft app allows passengers with accessibility needs to enable Access Mode. In certain markets, when Access Mode is enabled, passengers may request a vehicle that is specially outfitted to accommodate a full-sized, non-foldable wheelchair. In markets where those vehicles are not available, Drivers are still required by law and Lyft’s policy to transport riders who use foldable mobility devices. Drivers are required to assist riders in the storage of their mobility devices, unless physically unable to do so.
    Mobility devices include the following:
    • Foldable wheelchair
    • Foldable walker
    • Foldable scooter
    • Canes, crutches and other smaller assistive devices
    In markets where those vehicles are not available, information regarding local services will be sent directly to the passenger via text message when the ride is requested. Market-specific dispatch options, including Access Mode availability, are listed below.
    To enable Access Mode:
    1. Tap the menu icon in the top left corner
    2. Scroll down and tap 'Settings'
    3. Find 'Wheelchair access' in the menu
    4. Slide the toggle to the right so it's green
    5. Type in your destination, then swipe left to see additional modes
    6. Tap "More" then tap "Access" to select wheelchair mode
    7. Tap "Request Access," confirm your pickup location, and you're all set!
    Local accessible vehicle dispatch services
    Many of the below accessible vehicle dispatches must be booked at least 24 hours in advance. In order to utilize their service, you may want to consider first reaching out to the local dispatch to inquire about their sign up process. Depending on the vendor, it may take several weeks to complete the enrollment process before being able to book a ride in their respective cities.
    WAV options per region
    Canada
    USA

    Ontario

    Toronto
    In Toronto, we dispatch accessible vehicles in real-time within the Lyft app. If you are unable to get picked up by one of these vehicles, let us know.
    Ottawa

    British Columbia

    Vancouver

    Alabama

    Birmingham
    Auburn
    Huntsville
    Mobile
    Montgomery
    Tuscaloosa

    Arizona

    Phoenix
    In Phoenix, we dispatch accessible vehicles in real-time. If you are unable to get picked up by one of these vehicles, let us know.
    For PHX Airport, we dispatch accessible vehicles in real time for pickups only during the airport's hours of operations. If you are unable to get picked up by one of these vehicles, let us know.
    Tucson

    Arkansas

    Little Rock
    Fayetteville

    California

    Bakersfield
    On-demand service
    Paratransit services
    Inland Empire
    On-demand service
    Paratransit services
    Los Angeles
    In Los Angeles, we dispatch accessible vehicles in real-time within the Lyft app from 7:00am to 12:00am. Pick ups and drop offs are within the Los Angeles County limits.
    On-demand service
    Paratransit services
    • First Transit - real-time dispatch (real-time dispatch through the Lyft app)
    Modesto
    On-demand service
    Paratransit services
    Napa and Sonoma County
    On-demand service
    Paratransit services
    Orange County
    On-demand service
    Paratransit services
    Sacramento
    Paratransit services
    San Diego
    On-demand service
    Paratransit services
    San Francisco
    In San Francisco, we dispatch accessible vehicles in real-time in the Lyft app from 7:00 am to 12:00 am. You can request to be dropped-off outside San Francisco county limits but can only be picked up within San Francisco county limits.
    On-demand service
    Paratransit services
    East Bay (San Francisco Area)
    Paratransit services
    Santa Barbara
    On-demand service
    Paratransit services
    South Bay (Silicon Valley)
    On-demand service
    Paratransit services
    Stockton
    On-demand service
    Paratransit services

    Colorado

    Colorado Springs

    Denver

    Connecticut

    District of Columbia

    Washington, D.C.

    Florida

    Jacksonville
    Miami
    Orlando
    Tampa

    Georgia

    Atlanta

    Hawaii

    Honolulu

    Illinois

    Chicago
    In Chicago, we dispatch accessible vehicles in real-time. If you are unable to get picked up by one of these vehicles, let us know.
    Paratransit Service

    Indiana

    Indianapolis

    Kansas

    Kansas City
    Manhattan
    Topeka
    Wichita

    Kentucky

    Lexington
    Open Taxis:
    Louisville

    Maryland

    Baltimore

    Massachusetts

    Boston
    In Boston, we dispatch accessible vehicles in real-time. If you are unable to get picked up by one of these vehicles, let us know.

    Michigan

    Ann Arbor
    Detroit

    Minnesota

    Minneapolis/St. Paul

    Nebraska

    Lincoln
    Omaha

    Nevada

    Las Vegas
    Reno

    New Hampshire

    New Mexico

    Albuquerque
    Gallup
    Las Cruces
    Santa Fe
    Taos

    New Jersey

    Northern New Jersey area

    New York

    You may submit a comment or complaint to the New York State government about a wheelchair accessible vehicle ride through the New York State Division of Human Rights (NYS DHR) site here.
    Albany
    Buffalo
    Nassau County
    New York City
    In our New York City market, we dispatch accessible vehicles in real-time.
    Rochester
    Suffolk County
    Syracuse
    Westchester County

    North Carolina

    Charlotte
    Raleigh-Durham

    Ohio

    Cincinnati
    Cleveland
    Toledo

    Oklahoma

    Oklahoma City
    Tulsa

    Oregon

    Bend
    Portland
    In Portland, we dispatch accessible vehicles in real-time. If you are unable to get picked up by one of these vehicles, let us know.

    Pennsylvania

    Philadelphia is excited to offer wheelchair accessible vehicles, citywide. If you need a vehicle and one isn't available, please let us know. Alternative providers can be found below.
    Pittsburgh
    Philadelphia

    Rhode Island

    Providence

    Tennessee

    Nashville

    Texas

    Austin
    Corpus Christi
    Dallas
    In Dallas, we dispatch accessible vehicles in real-time within the Lyft app. Pickups and drop-offs are within the Dallas County limits.
    Fort Worth
    El Paso

    Houston

    Lubbock
    San Antonio
    Tyler

    Utah

    Salt Lake City

    Vermont

    Virginia

    Virginia Beach

    Washington

    Seattle
    Handicapped access
    Complaints
    To submit a complaint to the City of Seattle, you may call Finance and Administrative Services at 206-684-2489, or visit the complaints webpage here.

    Wisconsin

    Madison
    Milwaukee
    See also:

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