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Accessible vehicle dispatch

Accessibility Settings in the App

The Lyft app allows passengers with accessibility needs to enable Access Mode. In certain markets, when Access Mode is enabled, passengers may request a vehicle that is specially outfitted to accommodate a full-sized, non-foldable wheelchair. In markets where those vehicles are not available, Drivers are still required by law and Lyft’s policy to transport riders who use foldable mobility devices. Drivers are required to assist riders in the storage of their mobility devices, unless physically unable to do so.

Mobility devices include the following:

  • Foldable wheelchair
  • Foldable walker
  • Foldable scooter
  • Canes, crutches and other smaller assistive devices

In markets where those vehicles are not available, information regarding local services will be sent directly to the passenger via text message when the ride is requested. Market-specific dispatch options, including Access Mode availability, are listed below.

To enable Access Mode:

1. Tap the menu icon in the top left corner
2. Scroll down and tap 'Settings' 
3. Find 'Wheelchair access' in the menu
4. Slide the toggle to the right so it's green

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5. Type in your destination, then swipe left to see additional modes
6. Tap "More" then tap "Access" to select wheelchair mode

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7. Tap "Request Access," confirm your pickup location, and you're all set! 


Local accessible vehicle dispatch services

Many of the below accessible vehicle dispatches must be booked at least 24 hours in advance. In order to utilize their service, you may want to consider first reaching out to the local dispatch to inquire about their sign up process. Depending on the vendor, it may take several weeks to complete the enrollment process before being able to book a ride in their respective cities.


WAV options per region

Canada

USA


Ontario

Toronto

In Toronto, we dispatch accessible vehicles in real-time within the Lyft app. If you are unable to get picked up by one of these vehicles, let us know.

Ottawa

British Columbia

Vancouver

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Alabama

Birmingham

Auburn

Huntsville

Mobile

Montgomery

Tuscaloosa

Arizona

Phoenix

In Phoenix, we dispatch accessible vehicles in real-time. If you are unable to get picked up by one of these vehicles, let us know.

For PHX Airport, we dispatch accessible vehicles in real time for pickups only during the airport's hours of operations. If you are unable to get picked up by one of these vehicles, let us know.

Tucson

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Arkansas

List of Paratransit Taxis/Services

Little Rock

Fayetteville

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California

List of Paratransit Taxis/Services

Bakersfield

On-demand service
Paratransit services

Inland Empire

On-demand service
Paratransit services

Los Angeles

In Los Angeles, we dispatch accessible vehicles in real-time within the Lyft app from 7:00am to 12:00am. Pick ups and drop offs are within the Los Angeles County limits.

On-demand service
Paratransit services
  • First Transit - real-time dispatch (real-time dispatch through the Lyft app)

Modesto

On-demand service
Paratransit services

Napa and Sonoma County

On-demand service
Paratransit services

Orange County

On-demand service
Paratransit services

Sacramento

Paratransit services

San Diego

On-demand service
Paratransit services

San Francisco

In San Francisco, we dispatch accessible vehicles in real-time in the Lyft app from 7:00 am to 12:00 am. You can request to be dropped-off outside San Francisco county limits but can only be picked up within San Francisco county limits.
On-demand service
Paratransit services

East Bay (San Francisco Area)

Paratransit services

Santa Barbara

On-demand service
Paratransit services

South Bay (Silicon Valley)

On-demand service
Paratransit services

Stockton

On-demand service
Paratransit services
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Colorado

Colorado Springs

Denver

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Connecticut

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District of Columbia

Washington, D.C.

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Florida

Jacksonville

Miami

Orlando

Tampa

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Georgia

Atlanta

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Hawaii

Honolulu

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Illinois

Chicago

In Chicago, we dispatch accessible vehicles in real-time. If you are unable to get picked up by one of these vehicles, let us know.

Accessible Van Transportation

Paratransit Service

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Indiana

Indianapolis

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Kansas

List of Paratransit Taxis/Services

Kansas City

Manhattan

Topeka

Wichita

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Kentucky

List of Paratransit Taxis/Services

Lexington

Open Taxis:

Louisville

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Maryland

Baltimore

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Massachusetts

Boston

In Boston, we dispatch accessible vehicles in real-time. If you are unable to get picked up by one of these vehicles, let us know.

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Michigan

List of Paratransit Taxis/Services

Ann Arbor

Detroit

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Minnesota

Minneapolis/St. Paul

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Nebraska

Lincoln

Omaha

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Nevada

Las Vegas

Reno

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New Hampshire

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New Mexico

Albuquerque

Gallup

Las Cruces

Santa Fe

Taos

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New Jersey

Northern New Jersey area

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New York

You may submit a comment or complaint to the New York State government about a wheelchair accessible vehicle ride through the New York State Division of Human Rights (NYS DHR) site here.

Albany

Buffalo

Nassau County

New York City

In our New York City market, we dispatch accessible vehicles in real-time.

Rochester

Suffolk County

Syracuse

Westchester County

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North Carolina

Charlotte

Raleigh-Durham

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Ohio

List of Paratransit Taxis/Services

Cincinnati

Cleveland

Toledo

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Oklahoma

Oklahoma City

Tulsa

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Oregon

Bend


Portland

In Portland, we dispatch accessible vehicles in real-time. If you are unable to get picked up by one of these vehicles, let us know.


Pennsylvania

Philadelphia is excited to offer wheelchair accessible vehicles, citywide. If you need a vehicle and one isn't available, please let us know. Alternative providers can be found below.

Pittsburgh

Philadelphia

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Rhode Island

Providence

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Tennessee

Nashville

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Texas

Austin

Corpus Christi

Dallas

In Dallas, we dispatch accessible vehicles in real-time within the Lyft app. Pickups and drop-offs are within the Dallas County limits.

Fort Worth

El Paso

Houston

Lubbock

San Antonio

Tyler

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Utah

Salt Lake City

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Vermont

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Virginia

Virginia Beach

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Washington

Seattle

Handicapped access
Complaints

To submit a complaint to the City of Seattle, you may call Finance and Administrative Services at 206-684-2489, or visit the complaints webpage here.

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Wisconsin

Madison

Milwaukee

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See also:

Need something else?

Contact Support
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