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    WAV rides

    If you need a wheelchair-accessible vehicle (WAV) that can fit your fixed-frame wheelchair, we’re happy to help. We offer access to WAV rides through a ride type called ‘Access’.
    When you request an Access ride, we'll pair you with available drivers who can accommodate a non-folding or motorized wheelchair or scooter. Access rides aren’t available in every market yet. See where you can request an Access ride here.
    If you're not in an area with Access rides, we'll help you find local companies that provide WAV ride options.
    To request a WAV, you’ll first need to turn on ‘Wheelchair access’ in your Lyft app settings. Once you turn it on, you’ll see a new ride mode called ‘Access’ when you request a ride. If you don’t see Access as a ride mode when you turn on this feature, learn more about other ways to get a WAV ride.
    If you can fold and stow your mobility device in the trunk or backseat of a vehicle, you can take any kind of Lyft ride. Read more about our foldable wheelchair policy.
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    Where Access rides are available

    We currently offer Access rides in the following regions:
    Canada
    • Toronto, ON
    USA
    • Boston, MA
    • Chicago, IL
    • Dallas, TX
    • Los Angeles, CA
    • New York City, NY
    • Philadelphia, PA
    • Phoenix, AZ
    • Portland, OR
    • San Francisco, CA
    If you don’t see your city listed, we’ll help you find accessible transit nearby.

    Using the wheelchair access feature

    Turn on the wheelchair access feature to take Access rides.
    To enable wheelchair access:
    1. Open the Lyft app menu
    2. Tap ‘Settings’
    3. Tap ‘Wheelchair access’

    Requesting an Access ride

    If Access rides are available in your region, you’ll now see ‘Access’ as a ride mode when you request a ride. Select ‘Access’ to be paired with an available WAV.
    If you don’t see Access as a ride mode, Access rides may not be available in your region. See Where Access rides are available for a full list of regions with Access rides.

    If Access rides aren't available in your region

    You can turn on wheelchair access even if Access rides aren’t available in your region.
    You’ll be able to request other types of Lyft rides with wheelchair access turned on. When you do, we’ll send a text or a notification to let you know that the vehicle won’t be a wheelchair-accessible vehicle. You'll also receive a link to a list of local WAV options you may be able to use.
    If needed, you can then cancel your Lyft ride. If you’re charged a cancellation fee, contact us using the form below.
    You don't need to request an Access ride if you can fold and stow your mobility device in the trunk or backseat of a vehicle. Read more about our foldable wheelchair policy.

    Local WAV options

    Local companies may provide wheelchair-accessible transit options near you. Look for your state or province to see local companies offering WAV transportation.
    Many companies request you book a ride at least 24 hours in advance. Some may also have an enrollment process before you can ride with them. Please check with the companies directly for more info.

    Canada

    USA

    Ontario

    Toronto

    In Toronto, you can order a WAV in the Lyft app by requesting an Access ride. If you have trouble getting an Access ride in Toronto, let us know.
    Additional local options may include:

    Ottawa

    British Columbia

    Vancouver

    Alabama

    Birmingham

    Auburn

    Huntsville

    Mobile

    Montgomery

    Tuscaloosa

    Arizona

    Phoenix

    In Phoenix, you can order a WAV in the Lyft app by requesting an Access ride.
    At the PHX Airport, Access ride pickups are only available during the airport's hours of operation.
    If you have trouble getting an Access ride in Phoenix, let us know.
    Additional local options may include:

    Tucson

    Arkansas

    Little Rock

    Fayetteville

    California

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    Bakersfield

    Inland Empire

    Los Angeles

    In Los Angeles, you can order a WAV in the Lyft app by requesting an Access ride. Access rides are available between 7 AM and midnight.
    Your pickup and drop-off locations must be within Los Angeles County limits.
    Additional local options may include:
    On-demand services
    Paratransit services (often scheduled in advance)

    Modesto

    On-demand services
    Paratransit services (often scheduled in advance)

    Napa and Sonoma Counties

    On-demand services
    Paratransit services (often scheduled in advance)

    Orange County

    On-demand services
    Paratransit services (often scheduled in advance)

    Sacramento

    San Diego

    On-demand services
    Paratransit services (often scheduled in advance)

    San Francisco

    In San Francisco, you can order a WAV in the Lyft app by requesting an Access ride. Access rides are available between 7 AM and midnight.
    To get picked up by an Access ride, you must be within San Francisco County limits. Your drop-off location can be outside the county.
    Additional local options may include:
    On-demand services
    Paratransit services (often scheduled in advance)

    East Bay (San Francisco Area)

    Santa Barbara

    On-demand services
    Paratransit services (often scheduled in advance)

    South Bay (Silicon Valley)

    On-demand services
    Paratransit services (often scheduled in advance)

    Stockton

    Colorado

    Colorado Springs

    Denver

    Connecticut

    District of Columbia

    Washington, D.C.

    Florida

    Jacksonville

    Miami

    Orlando

    Tampa

    Georgia

    Atlanta

    Hawaii

    Honolulu

    Illinois

    Chicago

    In Chicago, you can order a WAV in the Lyft app by requesting an Access ride. If you have trouble getting an Access ride in Chicago, let us know.
    Additional local options may include:

    Indiana

    Indianapolis

    Kansas

    Kansas City

    Manhattan

    Topeka

    Wichita

    Kentucky

    Lexington

    Louisville

    Maryland

    Baltimore

    Massachusetts

    Boston

    In Boston, you can order a WAV in the Lyft app by requesting an Access ride. If you have trouble getting an Access ride in Boston, let us know.
    Additional local options may include:

    Michigan

    Ann Arbor

    Detroit

    Minnesota

    Minneapolis/St. Paul

    Nebraska

    Lincoln

    Omaha

    Nevada

    Las Vegas

    Reno

    New Hampshire

    New Mexico

    Albuquerque

    Gallup

    Las Cruces

    Santa Fe

    Taos

    New Jersey

    Northern New Jersey area

    New York

    You may submit a comment or complaint to the New York State government about a wheelchair accessible vehicle ride through the New York State Division of Human Rights (NYS DHR) website here.
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    Albany

    Buffalo

    Nassau County

    New York City

    In New York City, you can order a WAV in the Lyft app by requesting an Access ride.
    Additional local options may include:

    Rochester

    Suffolk County

    Syracuse

    Westchester County

    North Carolina

    Charlotte

    Raleigh-Durham

    Ohio

    Cincinnati

    Cleveland

    Toledo

    Oklahoma

    Oklahoma City

    Tulsa

    Oregon

    Bend

    Portland

    In Portland, you can order a WAV in the Lyft app by requesting an Access ride. If you have trouble getting an Access ride in Portland, let us know.
    Additional local options may include:

    Pennsylvania

    Pittsburgh

    Philadelphia

    In Philadelphia, you can order a WAV in the Lyft app by requesting an Access ride. If you have trouble getting an Access ride in Philadelphia, let us know.
    Additional local options may include:

    Rhode Island

    Providence

    Tennessee

    Nashville

    Texas

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    Austin

    Corpus Christi

    Dallas

    In Dallas, you can order a WAV in the Lyft app by requesting an Access ride. Access rides are available between 7 AM and 12 AM.
    Pickups and drop-offs are within the Dallas County limits.

    Fort Worth

    El Paso

    Houston

    Lubbock

    San Antonio

    Tyler

    Utah

    Salt Lake City

    Vermont

    Virginia

    Virginia Beach

    Washington

    Seattle

    To submit a complaint to the City of Seattle, you may call Finance and Administrative Services at 206-684-2489, or visit the complaints webpage here.

    Wisconsin

    Madison

    Milwaukee

    See also:

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