Safety is our top priority. Review our policies regarding driver and passenger safety below.
If you were involved in an accident or safety-related incident, call the authorities by dialing 911 or your local non-emergency assistance line if necessary, and then, contact Lyft's Critical Response Line by clicking the button below. We're available 24 hours a day, 7 days a week, and will call you as soon as possible after you request the call.
To keep our entire community comfortable, Lyft has a strict "No Weapons" policy. This means that if any driver or passenger possesses a weapon in a Lyft vehicle, regardless of whether possession is legal where they are, they will be removed from the platform.
We approach this issue from a community perspective — it’s hard to know what someone else is or isn't comfortable with. The mere presence of a weapon might make another community member distressed.
Lyft reserves sole judgement on what constitutes a "weapon."
If you witnessed possession of a weapon in a Lyft vehicle, please let us know by tapping 'Contact Support' below.
No smoking policy
Smoking inside Lyft cars is against our community rules. There may be passengers entering the car who have respiratory issues or may be bothered by the smell, so in the spirit of respect for everyone in our community, we ask that you refrain. If a passenger reports that a driver's car smells like smoke, their account may be disabled.
In California, unaccompanied minors are prohibited from traveling with most carriers, including TNCs. In California, a passenger must be 18 to sign up for Lyft account, but if a driver believes a passenger might be underage, the driver may ask the passenger to confirm their age.
The driver may also let a passenger know that the driver will have to cancel the trip if the passenger is indeed under 18. In addition, drivers can report requests to transport unaccompanied minors by tapping 'Contact Support' below.