Safety is our top priority. Review our policies regarding driver and passenger safety below.
If you were involved in an accident or safety-related incident, call the authorities by dialing 911 or your local non-emergency assistance line if necessary, and then, contact Lyft's Critical Response Line by clicking the button below. We're available 24 hours a day, 7 days a week, and will call you as soon as possible after you request the call.
Zero-tolerance drug and alcohol policy
Lyft has a zero-tolerance drug and alcohol policy for drivers. If you suspect that a Lyft driver is under the influence of drugs or alcohol, please contact us.
District of Columbia
If this relates to a driver in the District of Columbia, you may contact the District of Columbia Taxicab Commission at (855) 484-4966 or email@example.com.
Zero-tolerance concerns should be reported immediately to Lyft's Critical Response Line by clicking the 'Call Me' button above. A concern does not need to be real-time to warrant reporting through this channel; the 24/7 line is available for any reports relating to safety during a ride. General, non-critical inquiries can be directed to our Support Team. You may also contact the Passenger Section of the California Public Utilities Commission at 800-894-9444 or firstname.lastname@example.org.
Be sure to toss that adult beverage before your driver arrives. Open containers are not allowed in the car, and turning a blind eye to them can result in deactivation from our platform.
To keep our entire community comfortable, Lyft has a strict "No Weapons" policy. This means that if any driver or passenger possesses a weapon in a Lyft vehicle, regardless of whether possession is legal where they are, they will be removed from the platform.
We approach this issue from a community perspective — it’s hard to know what someone else is or isn't comfortable with. The mere presence of a weapon might make another community member distressed.
Lyft reserves sole judgement on what constitutes a "weapon."
If you witnessed possession of a weapon in a Lyft vehicle, please contact us.
No smoking policy
Smoking inside Lyft cars is against our community rules. There may be passengers entering the car who have respiratory issues or may be bothered by the smell, so in the spirit of respect for everyone in our community, we ask that you refrain. If a passenger reports that a driver's car smells like smoke, their account may be disabled.
In California, unaccompanied minors are prohibited from traveling with most carriers, including TNCs. In California, a passenger must be 18 to sign up for Lyft account, but if a driver believes a passenger might be underage, the driver may ask the passenger to confirm their age. The driver may also let a passenger know that the driver will have to cancel the trip if the passenger is indeed under 18. In addition, drivers can report requests to transport unaccompanied minors by contacting Lyft support.