If a rider leaves something in your vehicle, they can use the app to call (if an Android user) within 24 hours of the ride or have Lyft text you within 72 hours.
If a rider calls looking for a lost item, the call will use a third-party app to connect so they won’t see your number (and you won’t see theirs).
If Lyft texts you because a rider has reached out to us, contact the rider using the phone number we provide.
Return a lost item
Feel free to make arrangements to meet the rider with the lost item. If you're unable to meet with the rider, let our team know by tapping 'Contact Support' below. We'll make arrangements for you to ship the item free of charge.
If the rider hasn't contacted you yet, send us a message by tapping 'Contact Support' below. Include the following:
- Item description
- Rider's name
- Pickup and dropoff locations
- Time and date of ride
- Permission to give the rider your phone number
Dropping off items at hubs
Drivers in Boston, New York City, San Francisco, Seattle, and Washington, D.C., who are unable to make arrangements with the owners of found items can drop off items at our offices (New York drivers: read New York City Driving Requirements to see hub location).