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Denver International (DEN) Airport Regulations


Denver International Airport (DEN)

Lyft is available at Denver International (DEN) Airport. As long as you follow a few simple ground rules, you're in the clear for both pickups and drop-offs.

Review Airport Regulations Do’s & Don’ts

Drivers on the Lyft platform are responsible for knowing and following all airport regulations. As a driver, you must follow the rules listed below in order to avoid receiving administrative citations from DEN Airport.

DEN

Waiting for Requests

  • Wait in the designated Staging Area. Only drivers within the designated area (Mt. Elbert Shuttle Lot) are added to the queue.
    Beginning March 21, the staging area will be closed each night from 1:30 am — 5 am.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • You can view your place in line in the app. Learn how to view your position in the queue here.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
DEN

Pickups

  • Pick up passengers from Arrivals (Level 6) and follow the passenger’s pin to their location.
  • Do not pick up or passengers on Level 5.
  • Do not wait or circle back at the airport if the passenger is delayed. Head to the staging area and wait there instead.

Drop-offs

  • Drop off passengers at Departures (Level 6) at the passenger’s carrier of choice.
  • Do not drop off passengers on Level 5.
  • Do not wait at the airport terminal or accept additional ride requests after drop-off. If you want to accept additional ride requests, proceed to the staging area.

DEN Demand

Additional Airport Rules

  • Obey all traffic laws and posted signs.
  • Follow instructions from all City and County Denver officials.
  • No parking on the side of any roadway, including Pena Blvd.
  • Do not make a U-turn at any intersection.
  • Do not drive on non-paved areas at any time.
  • Enter the staging area only from the designated entrance.
  • The staging area is a one-way lot with a right hand turn into the first row of parking places.
  • Only park in marked spaces while in the lot. There is no parking in the middle of the roadway or thruway, blocking cars in.
  • If all parking spaces are full, you must exit the lot.
  • During times of heavy traffic, you may be asked to make a right hand turn when leaving the lot to access Pena Blvd. via Jackson Gap St.
  • When the lot is closed, please leave until the lot reopens.
  • Do not throw trash in the parking lot. Please use designated trash bins.
  • Display your Lyft emblem at all times while at the airport or staging area.

Colorado Required Documents

Keep your medical certificate and completed inspection form with you in your glovebox. Click here for more information.

Lyft Emblem

Keep your Lyft emblem displayed and visible at all times while giving Lyft rides.

If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.

If you’ve been approved to drive, you should receive your Lyft emblem within a couple weeks. Didn't receive one? Let us know and we’ll look into it. In the mean time, you may print your own temporary emblem.

Lyft emblem


If You're Approached by an Airport Authority

Authorities at the airport may approach you and ask you for a waybill.

The waybill allows law enforcement officials to see information about your current or most recent ride.

To access your waybill, follow these steps:

  1. Go to your Dashboard*.
  2. Tap Waybill in the left side menu.

*Access your Dashboard either through the left panel menu in the Lyft app, or by going to lyft.com/drive in a web browser.

Waybill

If you run into any trouble, reach out to our Support team. We're here to help 24/7.

DEN Airport will issue administrative citations to drivers who do not follow these rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.


Westin Hotel at DEN

Follow the guidelines below when giving rides to and from the Westin Hotel at DEN.

To enter:

  1. Follow the Terminal West and Garage Parking roadway signs.
  2. Pull a ticket and enter the parking garage (unless you have commercial vehicle with an AVI tag*). You have 10 minutes to exit the parking garage before you are charged a parking fee.
  3. Stay in the right lane and veer right at the sign marked Hotel Check In/Valet.
  4. Drive to the right, towards the Westin sign and proceed to Valet.
  5. Take a right into the Valet area.
  6. Pick up or drop off your passenger.

To exit:

  1. Pick up or drop off your passenger.
  2. Exit the Valet area to the right.
  3. Turn left at the stop sign.
  4. Proceed on the roadway westbound to the stop sign between the two parking garages and take a left into the parking garage.
  5. Drive through the garage to the Level 2 roadway and follow the signs to exit. Show your parking garage ticket if necessary.
  6. Proceed to Pena Boulevard to complete your exit.

If your vehicle has AVI tags, treat your trip as a Luxury Limousine trip by using the AVI gate.

To enter:

  1. Follow the Terminal West and Garage Parking roadway signs.
  2. Veer right to the lane indicating Deliveries (Hotel) and proceed to the AVI and Employees Only entry.
  3. Stay in the right lane and veer right at the sign marked Hotel Check In/Valet.
  4. Drive to the right, towards the Westin sign and proceed to Valet.
  5. Take a right into the Valet area.
  6. Pick up or drop off your passenger.

To exit:

  1. Pick up or drop off your passenger.
  2. Exit the Valet area to the right.
  3. Turn right at the stop sign.
  4. Proceed to the gate. The gate will open automatically with AVI tag.
  5. Take the roadway eastbound underneath the Transit Center.
  6. Take a right at the end of the roadway to head South.
  7. Proceed to the AVI gate. The gate will open automatically with your AVI tag.
  8. Proceed to Pena Boulevard to complete your exit.

See also:

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