Service Animal Policy

Passengers with service animals

Drivers on the Lyft platform must comply with applicable federal, state and local law and Lyft’s Service Animal Policy. The Service Animal Policy states that drivers on the Lyft platform may not deny service or otherwise discriminate against passengers with service animals. A service animal is an animal that is trained to perform tasks for an individual with a disability. Note that service animals are not required to wear a tag, be registered, or display any kind of proof that it is a service animal.

Lyft’s mission is to ensure that people who need rides most are able to get them. Refusing service to passengers with service animals may result in the immediate removal of the driver from the Lyft platform.

If drivers are unable to transport a service animal for a medically documented condition, they must contact our Critical Response Line by clicking the button below to inform us so that other arrangements can be made for the passenger and the service animal. We’ll walk drivers through what to do in these unusual situations. We're available 24 hours a day, 7 days a week, and will call you as soon as possible after you request the call.

The service animal policy phone number is 1-844-250-3174.

Drivers with service animals

It is Lyft’s policy that drivers are permitted to ride with their service animals. However, this may limit the number of passengers you can carry, and some passengers may be uncomfortable or allergic around your service animal and will ask you to cancel their request. It is advised that you call the passenger in advance to notify them of the service animal. If they are unable to ride with your service animal, you must cancel the ride so they can request another driver. Pro- tip: If the request came from nearby, sign out of driver mode for a minute so that you don't receive the passenger's next request.

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