乘客失物招领
The easiest way to recover a lost item is to contact your driver directly. If you have trouble reaching your driver, we’re here to help you get in touch with them.
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联系司机
当您通过 Lyft app 或电子邮件行程收据中的链接报告丢失物品时，您将看到通过电话或消息联系司机的选项。这些选项将在行程结束后的 24 小时内可用。
For calls and messages, the Lyft app uses a masked phone number so your personal contact info is hidden.
留言时，我们鼓励您提供司机可以联系到您的最佳联系电话，以便更顺利地进行归还。
Lost phones
如果您丢失了与账户关联的手机，或者无法联系到司机，请填写此表格，我们的团队会协助您。
If you have insurance on your phone, we also recommend contacting the provider to begin the claim process.
退还手续费
As consideration for your driver’s time, riders are subject to a fee of $20 for the return of a lost item. The full amount goes to the driver.
You won’t be charged until the driver notifies us they’ve successfully returned your item. If you'd like to thank your driver even more, an extra tip is a great way to do so. See how to tip your driver.
注意：小费（app内或现金）不计入返还手续费。如果物品被返还，将会向你的行程收取返还手续费。
Lost and found fees are waived for Lyft Pink members. Learn more about Lyft Pink perks.
其他选项
虽然Lyft无法提供保险、替换或赔偿丢失的物品，但我们建议您联系当地当局报案，如果丢失了包含敏感或个人信息的物品。如果警方通过电子邮件向我们提供适当的文件，我们将尽力协助他们。有关警方联系的更多信息，请查看我们的执法请求页面。
Keep in mind that we’re unable to guarantee items will be found or delivered immediately. Per Lyft's Terms of Service, we do not procure insurance for, nor are we responsible for, personal belongings left in the car by drivers or riders. For this reason, we’re unable to provide refunds for rides or reimbursement for the value of lost items.