乘客失物招领
The easiest way to recover a lost item is to contact your driver directly. If you have trouble reaching your driver, we’re here to help you get in touch with them.
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Contact the driver
当你通过Lyft app或电子邮件行程收据中的链接报告丢失物品时，你会有打电话或发送消息给司机的选项。这些选项在行程结束后的24小时内有效。
For calls and messages, the Lyft app uses a masked phone number so your personal contact info is hidden.
When leaving a message, we encourage you to provide the best contact number the driver can reach you to help make the return smoother.
Lost phones
If you lost the phone associated with your account or you’re unable to contact your driver, fill out this form so our team can assist you.
If you have insurance on your phone, we also recommend contacting the provider to begin the claim process.
Return fee
As consideration for your driver’s time, riders are subject to a fee of $20 for the return of a lost item. The full amount goes to the driver.
You won’t be charged until the driver notifies us they’ve successfully returned your item. If you'd like to thank your driver even more, an extra tip is a great way to do so. See how to tip your driver.
注意：小费（app内或现金）不计入返还手续费。如果物品被返还，将会向你的行程收取返还手续费。
Lost and found fees are waived for Lyft Pink members. Learn more about Lyft Pink perks.
Additional options
While Lyft is unable to provide insurance, replacements, or reimbursement for lost items, we can recommend contacting your local authorities to file a police report if you’ve lost items with sensitive or personal information. If the police reach out to us with the proper paperwork via email, we’ll assist them in any way we can. Check out our Law enforcement requests page for more information on police outreach.
Keep in mind that we’re unable to guarantee items will be found or delivered immediately. Per Lyft's Terms of Service, we do not procure insurance for, nor are we responsible for, personal belongings left in the car by drivers or riders. For this reason, we’re unable to provide refunds for rides or reimbursement for the value of lost items.