司机取消和爽约手续费政策
Lyft uses cancel and no-show fees to make sure you’re paid for your time and effort.
You’ll either get paid a minimum cancellation fee or receive earnings based on the time and distance you drive, whichever is greater.
您可以在价目表中查看您每趟行程的每分钟和每英里费率。
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Cancellation info
您的取消手续费是根据您的价目表，基于您前往乘客途中花费的时间和距离计算的。
There’s a minimum cancellation fee amount to make sure you’re paid for your time and effort. You can view your cancellation fee minimum in your rate card.
Your acceptance rate isn’t affected if your passenger cancels, or if they’re a no-show.
Washington drivers need to meet more specific requirements to receive a no-show fee. See the Washington Driver Information page to learn more.
Acceptance rate
如果你取消一个排队中的行程，你的接单率会受到负面影响：
- 已接受，“手动接受”已打开。
- 开启“自动接受”后，自动添加到您的等候队伍中。
拒绝行程请求不会影响您的接单率。
Your acceptance rate isn't affected if a passenger cancels or is a no-show.
如果乘客联系您说不需要行程了，请让他们在 app 中取消行程。
Scheduled rides
If your plans change, you can cancel the scheduled ride in the app so that another driver can take it.
If the passenger cancels less than one hour before the pickup time, and you’re already online, you’ll get paid a $10 cancellation fee.
If you cancel or don’t complete an excessive number of scheduled rides, your access to scheduled rides may be reduced for the next 14 days.
You may lose your scheduled ride if you're not able to arrive on time or are not online at least 30 minutes before the pickup.
If you’re estimated to arrive more than 10 minutes late for the pickup and the passenger decides to cancel, you won’t receive a cancellation fee.
Note: Only reserve scheduled rides that you’re able to complete.
Passenger no-shows
If your passenger isn’t at the pickup location, you’ll receive a cancel fee as long as you:
- Tap to arrive as close to the passenger’s pickup location as possible.
- 请在上车地点等待时间倒数到0:00，期间不要移动。
- 联系乘客或在他们联系你的时候回复。
- 点击‘乘客未出现’以取消行程。
- 轻触‘取消行程’以完成。
Note: If you miss any of these steps, you won’t be eligible for a cancel fee.
如果您是以下情况，将不会收取爽约费用：
- 离上车地点太远。
Washington drivers need to meet more specific requirements to receive a no-show fee. See the Washington Driver Information page to learn more.
Find more information in the Lyft Terms of Service.
I got a warning for too many cancels
Your account may be suspended if you have an excessive amount of no-show cancellations.
You’ll receive a warning before being suspended or deactivated. Check the email linked to your Lyft account for more details.
I canceled the ride
There may be times when you have to cancel a ride for reasons outside your control.
Always ask your passenger to cancel their ride if:
- Your passenger has luggage or other items that can’t fit in your car.
- You have a technical issue where you can’t tap to arrive or pick up.
- Roadwork or drawbridges prevent you from reaching the pickup location.
Some other reasons why you might cancel a ride include (but aren’t limited to):
- 你或你所爱的人遇到了紧急情况。
- You feel unsafe completing the ride.
- You've looked for your passenger, tried contacting them, and still can’t see them.
- Your passenger is under the age of 18 and not accompanied by an adult.
- 您的乘客没有为他们的孩子携带安全座椅。
- There were too many passengers to fit in your vehicle.
如需取消行程：
- 在底部面板上向上滑动。
- Tap ‘Cancel,’ and then select the option that fits your situation.
Lyft's community is diverse, representing differing generations, ethnicities, gender, sexual orientations, and religions. We encourage open-mindedness and mutual respect. Before canceling a ride, please read more about our Anti-Discrimination Policies.
Health safety cancellations
The CDC updated its guidance for transportation, and masks are now optional in all rides.
Drivers and riders aren’t required to wear a mask during rides, but you can keep wearing one if it makes you more comfortable.
尽管您无法因健康安全措施的原因举报骑行者或司机，但如果您感到不安全，仍然可以举报行程。
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