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I'm having a problem with the app

Whether your sound isn’t working or your app is unresponsive, you can use the tips below to solve most issues.
The Lyft app requires at least iOS 16 or Android 7.0 Nougat to run.
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What should I do if my app isn’t working?
App problems are often caused by poor phone connectivity. Connectivity is how strong your phone’s connection is to your cellular network. Learn how to improve your connectivity.
You can solve most app issues by following these steps:
  1. Close your app and reopen it.
  2. 打开和关闭飞行模式。
  3. Restart your phone.
  4. 卸载并重新安装 app。
Note: If you restart your phone while waiting in an airport queue, you may lose your place. You can miss or decline up to 3 rides before getting placed at the back of the queue.
A quick internet search can help you find out how to do each of these steps (for both iPhones and Android phones). You can also visit your cell provider’s store for help.
Still having problems? Here are some extra steps you can take:
  1. Update your app and your phone’s software: Out-of-date software can cause performance issues.
  3. Report a problem with the Lyft app: If the app isn’t working as expected and you’ve tried the steps above, you can report an app problem to our support team.
How can I improve my phone connectivity?
Here are some signs you have poor connectivity:
  1. App 卡住或没有反应。
  2. You have trouble requesting a ride or logging into the app.
  3. You can’t accept ride requests or end a ride.
  4. 您收到了一个提示，您的手机在连接我们的服务器时出现了问题。
您可以按照以下步骤解决大多数 app 问题：
  1. Close your app and reopen it.
  2. 打开和关闭飞行模式。
  3. 重启您的手机。
  4. 卸载并重新安装 app。
Note: If you restart your phone while waiting in an airport queue, you may lose your place. You can miss or decline up to 3 rides before getting placed at the back of the queue.
如果您的服务信号只有几格，我们还建议您换个位置，您可能在一个信号较弱的区域。
Update your phone settings
您的手机设置可能会极大地影响您的手机信号强度。
Update these settings to improve your reception:
  1. Close any extra apps: The Lyft app might not get enough data to run correctly if you have other apps open.
  2. Turn off Wi-Fi: If your phone auto-connects to a Wi-Fi hotspot, it'll try to run on Wi-Fi instead of data. This slows down your connectivity, so turn off Wi-Fi while you’re using the app.
  3. Turn off Background App Refresh: Some apps check for updates even when you don't have them open. Background App Refresh can drain your data. You can turn it off in your phone’s settings or change it to only refresh on Wi-Fi.
A quick internet search can help you find out how to do each of these steps (for both iPhones and Android phones). You can also visit your cell provider’s store for help.
I’m having a problem with my notifications
My notifications aren’t making sound
If you’re having sound problems, these tips might help:
  1. Make sure your volume is all the way up and your phone isn’t on silent.
  2. Follow our basic troubleshooting steps above.
  3. Turn Bluetooth off.
    1. If your sound works when you turn Bluetooth off, you may need to reset the connection between your devices.
  5. 在手机设置中，确保您允许 Lyft App 发出声音通知。
  7. Make sure your app and phone software are both up-to-date.
如果您仍然遇到问题，请前往您的手机服务提供商的门店寻求帮助。
My notifications are in the wrong language
Lyft is designed to provide voice notifications in English. If you’re hearing notifications in a different language, check two things:
  1. Your phone’s language settings
  2. Your navigation language settings
How to report a problem with the app
If you’re still having trouble, use the 'Contact us' button at the bottom of this page.
Give us as much info about the problem as you can:
  1. A detailed description of the problem
  2. What you’re doing in the app when the problem occurs
  3. Any error messages you're receiving
  4. Screenshots of the problem (if applicable)
Need help with taking a screenshot?
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