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乘客取消及爽约政策

Get help for a ride
We hope that all rides are seamless, but sometimes things go wrong. You can dispute a ride charge instantly, and report anything we should know about a ride or a driver.
Lose something during a ride?
If you no longer need your scheduled or requested ride, feel free to cancel it. You may be charged a cancellation fee in certain conditions.
To cancel a ride in the Lyft app:
  1. Tap ‘Edit ride’ in the bottom left corner of the ride screen
  2. 点击“取消行程”
Note: You can cancel a ride within the first five minutes after pickup.
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Health Safety cancellations
The CDC recently updated its guidance for transportation, and masks are now optional in all rides.
Drivers and riders aren’t required to wear a mask during rides, but you can keep wearing one if it makes you more comfortable.
Although you won’t be able to report a rider or driver for health safety reasons, you can still report a ride if you feel unsafe.
'Pending' charge for canceled ride
If we weren’t able to match you with a driver, or you canceled a ride, you may see a pending transaction on your account for the ride’s original upfront price.
We’ll never charge you this amount.
Once your bank provider processes the transaction, the temporary authorization will either disappear completely or appear as a refund within 5-7 business days.
Cancellation fee
如果您取消，可能会收取取消手续费：
  1. 司机接受您的行程后超过 30 秒。
  2. 在您的司机到达后。
  3. 在 15 分钟内完成 3 次或更多行程。
这些费用用于补偿司机的时间和油费，并且可能会根据忙碌程度而有所不同。
Note: You can cancel a ride within the first 5 minutes after pickup if someone else took your ride or if there’s another critical issue.
If you request a ride for someone else, you’ll be charged any cancel or no-show fees for that ride.
For Lyft Scheduled rides, we may charge a cancellation fee if:
  1. You cancel the ride within 1 hour of pick-up time, and a driver has been matched.
  2. The driver is on their way to pick you up.
  3. 司机预计会在预定时间前抵达上车地点。
No-Show Fee
You may be charged a no-show fee if your driver:
  1. 已到达上车地点。
  2. 已等待指定时间或更长时间。
  3. Attempted to contact you, or you contacted your driver.
这些费用用于补偿司机的时间和油费，并且可能会根据忙碌程度而有所不同。
Dispute a fee
If you think you were wrongly charged a cancel or no-show fee, you can dispute the charge in the app.
To dispute a charge:
  1. Open the Lyft app’s main menu.
  2. Tap the ‘Ride history.’
  3. Tap the ride that you need help with.
  4. Tap ‘Get help’ at the bottom of the screen.
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